Empty Shelves

woohoo5210

redandwhite wrote: »

Probably about right, I worked for Tesco and it was deliveries every night, even 2 or 3. With fresh food if its not on the shelf it is unlikely to be out the back. With general grocery it will more than likely be out the back!

All stores are measured on the 'availability' which is taken from the 'dot com' shopping done in the mornings for internet shoppers hence the emphasis on a good fill for mornings. The target availability used to be 97% for the week. Any lower and the management is made to feel uncomfortable!

Also Tesco conduct a "Gap Scan" via the Stock Control department twice a day, once in the morning, once in the afternoon. The staff members will scan all the products that are OOS and this then generates a report which means every gap is investigated:
E.g. It will tell you: a) There is none of the product at the distribution centre (likely a production issue with the product) b) It is in stock so check warehouse and fill the product c) It is OOS so await delivery.

The section managers are measured on how many "gaps" they have, and if this is too high, they will obviously get put under pressure for it.

In Fresh Foods, if it's OOS then you can only wait for next delivery. But with ambient grocery, if you scan a product as gapped in the morning, then the distribution centre will send in enough to fill over the shelf in the afternoon grocery delivery.

Also things like bread/rolls suffer, as at times the actual suppliers themselves can be unreliable ... e.g. warburtons run out of some kind of flour/seeds and so can't provide a particular loaf.

Not saying that excuses shoddily filled shelves, but supermarkets do take gaps very seriously, well at least Tesco do - I imagine most have followed in a similar style.

jenniewb

redandwhite wrote: »

Probably about right, I worked for Tesco and it was deliveries every night, even 2 or 3. With fresh food if its not on the shelf it is unlikely to be out the back. With general grocery it will more than likely be out the back!

All stores are measured on the 'availability' which is taken from the 'dot com' shopping done in the mornings for internet shoppers hence the emphasis on a good fill for mornings. The target availability used to be 97% for the week. Any lower and the management is made to feel uncomfortable!

I can understand that- but why not make sure the shelves have at least something on- they are not just lacking in produce- they are empty- nothing, nada, zero! Its mad! You'd think they'd maybe plan to order extra so they haven't run out for 25% plus of the day! especially in what has got to be a busy part of the day (the busy rush hour after 5pm to 10pm) when so many people shop!