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What to do when British Gas refuses to let me leave?

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  • they should have reda a legal statement to you advising of their cancellation procedure, usually between 7 and 14 days. this is a legal right when entering into a number of contracts such as loans, credit cards or energy suppliers. This should have been explained to you in full and it sounds as though they are being very underhand if it wasn't
  • Swipe
    Swipe Posts: 5,627 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    28 days is not that long to wait, could be worse, at least it's not mid winter. Sometimes it's not worth getting stressed out about these things as they end up consuming you. OK so it may cost you a couple of quid extra next month but it's not like you are stuck with them for 6 months.
  • Cardew
    Cardew Posts: 29,060 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Rampant Recycler
    darquestar wrote: »
    Unfortunately cheats never prosper so once I have moved to British Gas I will move again as soon as possible just out of principle.

    Unfortunately cheats do prosper!

    The lying salesman will get his commission for your switch to his company, and he is not bothered if you switch again.
  • ben500
    ben500 Posts: 23,192 Forumite
    They are lying they will stonewall you till the transfer goes through, they are probably the worst in the industry for account theft..
    Four guns yet only one trigger prepare for a volley.


    Together we can make a difference.
  • DVardysShadow
    DVardysShadow Posts: 18,949 Forumite
    Cardew wrote: »
    Unfortunately cheats do prosper!

    The lying salesman will get his commission for your switch to his company, and he is not bothered if you switch again.
    Unfortunately.
    Of course if a company gives a commission to a lying salesman, the company become complicit in the lying.
    Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
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