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More help pleeeease

My new computer HP I am still trying to get to grips with it , it comes up saying

( The HP media smart resident programe not working so close it down )
when you go to the total care adviser it says you have 4 critical updates to download ,
Tsst ts optical / drive
light scribe software
hp mediasmart
hp fix for ins

now I have tried to download this but it comes back as failed so tried again and its failed
what do I do next please

Comments

  • cyberbob
    cyberbob Posts: 9,480 Forumite
    1,000 Posts Combo Breaker
    I don't want to sound obvious but you are connected to the internet are you? If you are then check your firewall that it is allowing the download
  • Hi Cyberbob
    yes connected to net lol it let me do a down load before 1st lot but not this lot have emailed hp 4 times just not getting anything back.
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