Vertical Red line on Samsung 42 inch LCD TV

INT1

My 14 month old LCD TV made by Samsung has intermittently developed as Red line appearing down the right hand side of the screen.

It is more noticeable on lighter screen shots. It will come and maybe last 10 minutes and then disapear.

I have searched around a few sites and this fault is more common on Computer screens but not unknown on TV's either. Funnily enough majority of searches mention Samsung TV's.

I am disapointed as the TV is only 14 months old and surprise surprise is out of uk warranty!
I purchased from dixons and did take out that cover they like to slap on but cancelled after a couple of months of having it :redface:

If I went back to Samsung I know they will want a payment just to even diagnose the fault, I am just wondering if anyone else has had a similar experience and what best course of action would be?

• Take query up with Dixons who will probably laugh as I cancelled that cover
• Take it up with Samsung and see how much it will be to repair
• Contact WHICH and see if I can maybe get any assistance with them as I know they like these sort of queries

Any constructive comments welcome

Fifer

Your contract is with Dixons, not Samsung. Regardless of the 1 year warranty, you have rights under the Sale of Goods Act 1979 (as amended) which require goods to be of satisfactory quality and fit for purpose. It's unlikely that a court would view an expensive TV which only lasted 14 months to be of satisfactory quality or fit for purpose.

I'd ask Dixons to repair the TV, making them aware of your rights under SOGA. Consumer Direct might help with advice or letter templates.

INT1

Thanks for the response.
Curry's Digital as it's known now was quite helpful on the phone.

Explained I need to get a Independant engineers report to diagnose problem.

Once this is received they will then either:

Cover cost of repair and cost of this report I need

Depreciated monetary value towards cost of a new TV

Now just need to find a local engineer

Many Thanks