DSGI currys/Dixons/Pcworld comments on facebook from staff about customers

savemoney

You got laugh at that lot

Nicked from neowin http://www.neowin.net/news/main/09/09/08/dsgi-employees-caught-insulting-customers-on-facebook

also on bbc news web site http://news.bbc.co.uk/1/hi/technology/8241509.stm


http://www.facebook.com/topic.php?uid=2221706743&topic=4005

Esqui

I'm in that group! Not that made any nasty comments. But yes, there was a topic called "Some customers are really stupid".

And while I can't condone cattle prodding or abusing customers, it's quite obvious that it's just letting off steam, and often recounting the more bewildering conversations with customers. It happens everywhere - even the Vent board on this very site!

savemoney

Yes it does happen else where but is also a bit rich coming from PCworld when some staff dont know jack all about pc's but then in fairness you get that in other shops like currys etc even on electrical items

Esqui

Some people really don't care about their jobs, is the sad truth.

choccymoose

Would have to agree with Esquis first post, its just people sounding off, as they do on the vent board here, think some of the comments are quite funny actually! People sound off about them enough, why should they not be able to aswell, they don't mention names.

Although have to say I don't condone it and it is rather stupid to do it in an open forum with your identitiy clear to see!
Choccy

Esqui

Sadly the entire group's board has been removed, otherwise I could have given examples of the sort of thing we are talking about. It was the odd one which was offensive, out of three or four pages of topics.

Antispam

There has been some bad publicity over this some people think they can hide behnd a keyboard anonymously what they fail to remember is often they can be traced or leave clue to who they are, jobs are hard to come by and people can easily be replaced

It might be sounding off but and who doesnt but dont leave your name or where you work, and some call some customers morons

Antispam

LOL just found this thread

pc world put !!!!!! and somone elses documents on my pc (1 2 3)

patman99

PCW seem to have the wrong attitude to CS, I had a friebd who took their PC in for repairs, and was told 'it's beyond repair, we can not get the parts any more', It took me 10 minutes to diagnose a dodgy memory stick & fit a replacement.

From speaking to ex-staff, it seams the policy is to tell the customer their computer can't be fixed, then sell them a new one.

Phantom_Flan_Flinger

Not the DSGI group, but I had a bit of an experience at Comet last Friday while checking out new TV's. I have already posted what's below on another forum, so I've just copied and pasted what I previously wrote.

We were looking at a 40" when the inevitable happens and one of the salesman arrives to do his spiel. Eventually he comes to the connectors and says how we need this £80 HDMI cable to get the best picture.
To prove his point he shows us two large TV's sitting next to each other and explains that one is using the £80 cable, the other a £15 cable. He puts on a little demo and to my surprise the supposed cheaper cable is worse on some text.
The salesman then wanders off to get one of the leads from the rack and in the mean time I have a quick shifty behind the 2 TV's. The TV that showed the poorer picture didn't even have an HDMI lead in it, it was connected by component.
The missus, knowing what I'm like, tells me just to leave it as we wouldn't be buying from there anyways.
The salesman then comes back with the wonder lead and proceeds to tell me that this HDMI cable is full HD and 100Hz.
I bit my tongue and decided that it was time to leave. I just wonder how many £80 cables they manage to sell to the uninitiated.

DCFC79

My best 1 is "I need something with whiffy"
"what???!!!!??"
"whiffy"
"something that smells bad????!!!!??"