excel parking

jojo1969

my mother as received a fine for £60 this morning from this company claiming she was parked in this car park ,my mother was not even in this area although no idea how they have photo of the reg plate
where do we stand with this going to the police tommorrow and also is it advisable to contact consumer bureau or excel themselves
my mother is 70 and is worried and stressed about this
if need be we will contact our solicitor
how on earth did they get my mums reg plate and adrress thanks

molerat

The invoice can be completely ignored. A solicitor is not needed. Do not contact them as it will show them you have taken the bait and they will keep on coming with scarier letters.

The worrying thing is that if they have genuinely got a photo of the number plate in that location then there is a clone of the car around. Was the car in another car park at that time and maybe they have got mixed up.

peter_the_piper

Most likely they misread the number from cctv and got her details from dvla.
Normal advice applies.
IGNORE
IGNORE.
Don't reply
Don't contact
Dont Pay.
Just don't stress over it.

jojo1969

thanks for advice ,she is going to police in morning do you think she will get a leeter in 14 days as says 14 days to pay i think its disgusting how they can send a lett er to a 70 year old woman who if she had have been in the car park would have paid the time limit says she as been in an authorised parking area for 20 mins

peter_the_piper

Why bother the police, they won't be interested in a civil matter. Just ignore them.
Its a lot easier and less stressful.

Coblcris

The Police may not be that interested. Certainly the desk person will not be well versed in the legal aspects and is highly likely to more motivated to convince customers to return to the street without creating any work for the constabulary. Sadly that is a fact of modern policing.

You may need to talk you way through the desk person to get to someone in authority - at least an Inspector if you can. Be firm but insistent and remain calm at all times.

I would recommend drawing attention to the age of the victim, their vulnerability and to Section 2 of the Fraud Act 2006 which is most certainly not a "civil matter".
Get a crime number as you will be reporting a crime.

peter_the_piper

I stand corrected Sir.