just had a phone call :-((

Tigerlilley1980

TBH I think they should sell it, if you have paid the price and ordered and it all went through surely it should be ok and they should honour it!

Get onto trading standards about it! Tiger xxx

rene2b

just been on to trading standards
by law they dont have to sell it for that price unless they have already sent it
but they have took my money out the bank
so need to ring tesco's again and ask for a refund not happy

foxxymynx

I thought that if they'd taken the money from your account, they'd accepted and agreed to your offer...? A price is an invitation to buy, you accepted that invitation and made the offer of their (then) asking price, I thought once they took payment, they had legally agreed?

rene2b

so did i but both trading standers and tesco both say
they dont have to sell for that price
if the item was already sent out then ya they would have to sell for that but its not
wont order from them again

foxxymynx

rene2b wrote: »

wont order from them again

Have to admit that you're not the only one TBH, my dealings wiuth them haven't always been pleasant and in truth stories like this put the cherries on the icing on the cake...

rene2b

its a joke really tho!
they can advertise a price then 'turn round and say we no longer want to stand by that'
felt sorry for the lady tho
me ranting at her but i was really mad!and did say sorry befor i put the phone down just befor saying ill never order NOTHING FROM U AGAIN
LOL
asda all the way for us woo hoo!
pmsl

MrsBMtoBe

I also tried to buy this ring and received the phone call cancelling. Annoying though that we have to call the customer service dept to arrange the refund as it is not done automatically. Just spent 15 minutes on hold waiting to speak to them.:rolleyes:

LilMissEmmylou

ill never order nothing is a double negative. It means you will buy something....

Its irritating, but you should be able to understand that humans make errors and clearly this is one of them. They gave u the option to pay the extra or to have a refund. You selected refund, there shouldn't be a problem really.

Mme.Hibou

It all comes down to Contract Law, it protects the consumer and the vendor.

Tigerlilley1980

Ahh I see, I really thought they should sell it, maybe morally at least. Thanks for the update! Tiger xxx