Scottish Power are clueless

bdb303

I hope anyone can offer any advice. I have been on the phone to Scottish Power for nearly an hour now over the past week and they have been unable to sort this out.

Basically, I've switched my electricity and gas to them a month ago, but they are having difficulties finding my gas meter on the database. Basically, they have another serial number linked to my gas meter, despite the fact that my gas meter is clearly marked as my own and my former supplier British Gas used this serial number as well. I've monitored usage as well, and it is definitely my own meter (it didnt go up at all, when I was away for 2 weeks).

My question is why cant the search the central database for my serial number and see what address it is linked to? I have told Scottish Power that there is some confusion about my address, in some instances it is known as number "3a, *** Street, and in other instance as "Basment flat, number 3, *** Street". And why can't they phone British Gas otherwise?

AndysDad

I think I would phone British Gas and ask them to clarify the situation with Scottish Power or send a copy of your last bill (if you have one) to Scottish Power to prove your point.

Scottish_Power

Hi bdb303,

Sorry to hear of the frustrating time you're having in transferring your gas supply over to us. I know it may seem like we are the ones causing the problems in this instance, but from your description it sounds like the details held on record by Xoserve (formerly part of Transco) may not be entirely accurate.

If your house number, flat position or meter serial number are not entirely accurate this can cause confusion in attempting to take on the correct gas supply.

To prevent this issue plaguing you whenever you try to initiate a transfer you should contact your current supplier and ask that they raise a query to have the records held by Xoserve corrected. Unfortunately I am unable to help you personally in this instance, as only the current registered supplier to a property can have changes made to the supply records.

Here's hoping the necessary changes can me made without too much further delay and we can successfully take on your has supply as requested.

Craig @ ScottishPower