Aktiv Kapital complaints - OFT targets Aktiv Kapital

fermi

Link: Aktiv Kapital complaints - OFT targets Aktiv Kapital

More important to complain about their practices than ever it seems.

QUOTE:

The Office of Fair Trading (OFT) has told disgruntled consumers that it is considering taking action against debt buyer Aktiv Kapital over collections practices.

A consumer who wrote to the OFT following a Channel four Dispatches programme on debt collection has posted the regulator’s written response on a consumer forum. The letter said: "As I am sure you can appreciate there are restrictions imposed on the OFT which prohibit us from disclosing details of any action we may take against a licensed trader (Part 9 of the Enterprise Act). This means that we are unable to inform members of the public whether we are taking any direct action against particular traders."

However, the letter went on to detail enforcement action already taken against companies in the sector and said: "More recently the OFT has issued a notice that it is minded to impose requirements on Aktiv Kapital (UK) Limited and associated company Thames Credit Limited. This action is subject to the independent adjudication process."

Industry commentators have expressed concern that the OFT has written to a consumer about actions that have not yet been taken. If the OFT does decide to impose requirements on Aktiv it would still have the right to appeal the decision.

Aktiv’s UK country manager David Sheridan confirmed that the company is going through a review process. ‘‘The OFT has sought assurances around some of our historic policies and procedures. We believe in a customer-centric approach and take pride in meeting or exceeding all regulatory, compliance and industry guidance for the sector we work in. We believe that this should be confirmed through this review.’’

fermi

For reference:

Any complaints about should be sent to:

Enquiries
Office of Fair Trading
Fleetbank House
2-6 Salisbury Square
London
EC4Y 8JX

Email: [EMAIL="enquiries@oft.gsi.gov.uk"]Enquiries@oft.gsi.gov.uk[/EMAIL]

RAS

Please folks; get those compalints in, particularly if they are recent actions rather than "historic".

insideinfo

The Office of Fair Trading (OFT) has told disgruntled consumers that it is considering taking action against debt buyer Aktiv Kapital over collections practices.

A consumer who wrote to the OFT following a Channel four Dispatches programme on debt collection has posted the regulator’s written response on a consumer forum. The letter said: "As I am sure you can appreciate there are restrictions imposed on the OFT which prohibit us from disclosing details of any action we may take against a licensed trader (Part 9 of the Enterprise Act). This means that we are unable to inform members of the public whether we are taking any direct action against particular traders."

However, the letter went on to detail enforcement action already taken against companies in the sector and said: "More recently the OFT has issued a notice that it is minded to impose requirements on Aktiv Kapital (UK) Limited and associated company Thames Credit Limited. This action is subject to the independent adjudication process."

Industry commentators have expressed concern that the OFT has written to a consumer about actions that have not yet been taken. If the OFT does decide to impose requirements on Aktiv it would still have the right to appeal the decision.

Aktiv’s UK country manager David Sheridan confirmed that the company is going through a review process. ‘‘The OFT has sought assurances around some of our historic policies and procedures. We believe in a customer-centric approach and take pride in meeting or exceeding all regulatory, compliance and industry guidance for the sector we work in. We believe that this should be confirmed through this review.’’

Jesthar

Giving this one a bump - we seem to have had a lot of Aktiv Kapital complaints recently, so now's the time to report them!

Personally, I want to know where they 'learned' to spell, their name in itself is a criminal offence in my book...

fermi

insideinfo wrote: »

The Office of Fair Trading (OFT) has told disgruntled consumers that it is considering taking action against debt buyer Aktiv Kapital over collections practices.

A consumer who wrote to the OFT following a Channel four Dispatches programme on debt collection has posted the regulator’s written response on a consumer forum. The letter said: "As I am sure you can appreciate there are restrictions imposed on the OFT which prohibit us from disclosing details of any action we may take against a licensed trader (Part 9 of the Enterprise Act). This means that we are unable to inform members of the public whether we are taking any direct action against particular traders."

However, the letter went on to detail enforcement action already taken against companies in the sector and said: "More recently the OFT has issued a notice that it is minded to impose requirements on Aktiv Kapital (UK) Limited and associated company Thames Credit Limited. This action is subject to the independent adjudication process."

Industry commentators have expressed concern that the OFT has written to a consumer about actions that have not yet been taken. If the OFT does decide to impose requirements on Aktiv it would still have the right to appeal the decision.

Aktiv’s UK country manager David Sheridan confirmed that the company is going through a review process. ‘‘The OFT has sought assurances around some of our historic policies and procedures. We believe in a customer-centric approach and take pride in meeting or exceeding all regulatory, compliance and industry guidance for the sector we work in. We believe that this should be confirmed through this review.’’

Thanks.

Posted this earlier, so I'll merge the threads.

crin

I wrote to the OFT recently
I haven't heard a word from Aktiv Kapital since I sent it.

crin

still haven't heard anymore from aktiv thannk the lord

fermi

crin wrote: »

still haven't heard anymore from aktiv thannk the lord

Good. Important not to let this drop.

gogetum

I have refered my situation to the FOS!! Awaiting AK's response!! A credit file marked settled by original creditor in March 04 and 3 years later they come along and mark a default and then settle it again...........

Double_22002

I had set up a payment plan via direct debit with Aktiv, however when they tried to raise the amount I was paying they told me to cancel my direct debit and set uo a new one in a week or two.

After a week or so I started getting calls to my home telephone number. The calls started at 8am right through to 8pm. Whenever I lifted the phone I heard was silence and then...the other caller has cleared the line.. I have caller ID and it was their number ringing me, I even dialled the number back and got an answering machine which told me it was Aktiv Kapital that called.

I called Aktive Kapital back on a different number and complained that I thought it was illeagal to make silent calls, to which the guy said.. was it a silent call, or was it just that the caller had hung up as I answered.

To me that was an indication that he knew only too well what they were doing. Even when i sat the phone right next to me and answered on the first ring of the phone, all i got was the other caller has cleared the line when I picked!

Are they just trying to flout the law by making out that they must have just hung up as I answered? It could ring for 2 mins or 2 seconds, the result was allways the same! :mad:

David