pleaes could someone help?

mud7dan

in janurary i purchased a portable twin dvd player for the kids,, for car trips.
ebay purchase.
it went faulty,i contacted them,
i paid postage and sent it back,:mad::mad:
i said as it was an electrical goods i have one years warranty/or guarantee.
ive heard i have actually 7 years?
i thought generally most electricals have a year.
they responded and said only six months, strange when the booklet states different.
how do i stand? and any payments?

cally6008

business seller or private seller ?

DaveAshton

Sending it back probably wasn't the best idea. It's far too late for a Paypal dispute, so if the seller's dishonest you won't see the DVD player - or your money - ever again. Most warranties are with the manufacturer, they're who you should have contacted, not the original seller.

Also, I don't understand your question, Cally. Even if the seller's a business seller, distance selling regulations only enforce returns for 7 days but many businesses will allow a 30-day cooling-off period). January's a lot longer ago than that.

mud7dan

thankyou readers!
they are a company,i believe.
i have the the packing invoice slip
i have the postage info numbers etc on sticker which was on brown packaging.
once delivered.
we have contacted them and they said to send it back.
1st class postage back.
we have phone contacted them.
the latest was their awaiting for a part,and they have only six months warranty.
a year is this not?
possibly sounds they will fix it but?
they had the item in two days but i had to contact them for confirmation of the delivery and what they will do.
thanks.

RFW

mud7dan wrote: »

in janurary i purchased a portable twin dvd player for the kids,, for car trips.
ebay purchase.
it went faulty,i contacted them,
i paid postage and sent it back,:mad::mad:
i said as it was an electrical goods i have one years warranty/or guarantee.
ive heard i have actually 7 years?
i thought generally most electricals have a year.
they responded and said only six months, strange when the booklet states different.
how do i stand? and any payments?

Was it brand new or reconditioned?
Was it fixed price or auction?
At this stage the guarantee is largely irrelevant, as you have sent it back its in their hands.
They can fix it and send it you back in working order or refund or send a replacement, you've pretty much left it up to them. Your best option would be to write to them and tell them exactly what you want and by what date (ie give 14 days to repair or refund or whatever).

allydowd

I think you' re talking about using European Law to help you. The quickest answer is to look up your local Trading Standards office in the phone book and ask them.

This may also help:

http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchan