BTITISH GAS grrrrrrrrrrrrrrrrrr

cozza

hI I AM SO PEED OFF WITH BRITISH GAS
NOT SURE IF THIS IS THE RIGHT PLACE TO PUT THIS ?
I HAD MY KEY METER FOR ELECTRIC CHANGED FROM ME NORMAL KEY METER TO ONE OF BRITISH GAS NEW ONES ?
WELL THE ENGINER PUT ME ON THE WRONG TARRIF 2 WEEKS AGO HE PUT ME ON RATE 2 WHEN I SHOULD BE ON RATE 1 I DONT USE MUCH ELECTIC AND I KNOW KEY METER IS MORE EXPENCIVE PUT I DONT WANT A BILL THAT I MAY NOT BE ABLE TO PAY .
WELL I HAVE RANG EVERY DAY FOR THE LAST WEEK AND HALF HAVE TO EXPLAIN TO EVERY DIFFRENT OPERATOR THAT I AM ON WRONG TARRIF :mad: EVERYTIME
THEY HAVE AGREED THAT I AM ON THE WRONG TARRIF THEY HAVE TOLD ME TO TOP MY KEY UP 3 TIMES SO IT CAN BE CHANGED DONE THAT NOTHING CHANGED .:mad:
TALKED AGAIN TO THEM THEY GAVE ME A PIN NUMBER FOR PAY POINT WENT TO 5 DIFFRENT SHOPS ALL STAFF DIDBT KNOW WOT IN ON ABOUT ?
PHONE B/G PERSON ON PHONE SAYS ITS NOT HES FAULT STAFF IN THE SHOPS DONT KNOW HOW TO WORK THERE P/POINT :mad:
WENT BACK TO SHOP NOTHING CHANGED
PHONED AGAIN SAME DAY ASKED TO TALK TO MANAGER GOT TOLD HE WILL CALL ME BACK IN 4 HRS ? PERSON GAVE ME PHONE NUMBER FOR P/POINT IN SHOPS FOR STAFF TO CALL DONE THAT AFTER 1 HOUR IN THE SHOP AS P/POINT PUT SHOP ON HOLD . PIN NUMBER DONT WORK :mad: NO PHONE CALL BACK FROM MANAGER :mad:
PHONE B/G AGAIN
GOT THROUGH TO SOUTH AFRICA ?
(I ma well fuming at this point )
ASKED TO SPEAK TO MANAGER AGAIN GOT TOLD HE WILL CALL ME BACK IN 4 HRS ?
GIRL SAYS IL HAVE TO TOP MY KEY UP ANOTHER 5 TIMES ?
WHICH I CANNOT AFFORD AS BEING ON ESA
NO MANAGER PHONED ME BACK SO ON SAT I PHONED consumer direct they have now sent letter of complaint as now B/G need to refund me £80
so now i am waiting for next out come as i am in the middle off this situation
il keep ya posted
sorry about capitals but am really fed up with BRITISH GAS :mad:

cozza

neas

didnt pay much attention due to blatant misuse of capital letters.

If you come asking for help, take a few breaths and vent your anger elsewhere.

cozza

neas why be like that i was sounding off as i was angry with them ?

cozza

Update
Manager phoned me finally
they are getting enginer out on weds morn to re ajust my meter and giving me £80 cheque as well

neas

Just pointing out that while it was nice for you to post in capitals.. It makes it really really unreadable.. so as you might expect nobody reads the first post... and doesnt even bother joining the thread etc.

Kind regards,

Neas