Argos - No Order Confirmation!

fruitpastel1

Yesterday afternoon at approximately 2pm (5th September) I placed an order via the Argos website for 2 sofas amounting to £400. After completing the order process I was shown a message which said something along the lines of:

"your order cannot be confirmed at the moment. Order confirmation may take a couple of hours during busy periods. Please do not resubmit your order".

It is now 10:55am the following day (6th September) and I still have no order confirmation or email proof that I even placed the order. I have just checked my online banking and it looks as if I have been charged. I did try 3 times to use the online email form to contact customer services but there was a fault and it wouldn't work.

I am extremely concerned about this. Has anybody else had this problem? What should I do?

sarahg1969

I think that's normal with bulky items that require a specific delivery date.

I don't think you need to be extremely concerned just yet.

djb215

Ring Argos Direct on 0845 640 2020, and they should be able to check to see if your order has gone through using your name/postcode.

chrissy777

the excact same thing happened to me, ordered a patio set, got the order cannot be confirmed message, hit the back browser as i thought id done something wrong, the enevitable happened, i got 2 pation sets arrive, and 2 lots of money taken lol... explained to argos it had said it had not been confirmed and was told there is sometimes a blip on the website, took me 2 weeks to get a refund tho!