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Comet...Returning item
dori2o
Posts: 8,150 Forumite
My mum and dad bought a tv bracket for their 42" plasma tv from Comet online and when it arrived it did not fit the TV despite being advertised as suitable for up to 46" t/v's.
So,they call Comet and they send a email with the return instructions as an attachment that has to be printed off and signed.
The item has to be returned to France, and the postage is coming to £25. My dad phoned copmet to enquire how he could be refunded for the postage but they said they do not refund postage.
Now this item was clearly advertised on their website as being ok for a 42" tv, therefopre it is unfit for purpose as it will not accept a 42" tv. Surely my dad is not responsible for postage?
I have told him to take it to the local store and get the refund sorted there, after all it is the same company and I don't see why my Dad should foot the bill for something that is their mistake. The bracket was £45, so after postage he'd only get £20 back.
Any advice.
So,they call Comet and they send a email with the return instructions as an attachment that has to be printed off and signed.
The item has to be returned to France, and the postage is coming to £25. My dad phoned copmet to enquire how he could be refunded for the postage but they said they do not refund postage.
Now this item was clearly advertised on their website as being ok for a 42" tv, therefopre it is unfit for purpose as it will not accept a 42" tv. Surely my dad is not responsible for postage?
I have told him to take it to the local store and get the refund sorted there, after all it is the same company and I don't see why my Dad should foot the bill for something that is their mistake. The bracket was £45, so after postage he'd only get £20 back.
Any advice.
[SIZE=-1]To equate judgement and wisdom with occupation is at best . . . insulting.
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Does it say on the delivery note anything about refunds? Sometimes they allow refunds to the store instead of postage.
Aside from that, they are not allowed to charge for return postage under the Distance Selling Regulations. I'm not too hot on that though, so I'll leave explaining them to the next poster
:j30/7/10:j
:j24/1/14 :j
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Yes they are allowed to charge for a return under the DSR's - but they must refund the full amount including the original P&P.Nothing I say represents any past, present or future employer.0
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Did you speak to a Manager?0
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Take it into a shop and demonstrate how it doesnt fit a 42 " tv?0
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Why's it got to be returned to France?
But as said before, try taking it back to a store.Squirrel!If I tell you who I work for, I'm not allowed to help you. If I don't say, then I can help you with questions and fixing products. Regardless, there's still no secret EU law.
Now 20% cooler0 -
Why's it got to be returned to France?
But as said before, try taking it back to a store.
Don't know why it has to be returned to France, it's just what it says on the paperwork.
My Dad is going to phone again today and demand to be allowed to take it to a Comet store. Afterall, they made the mistake, if they want to send it to France they can, at their expense.[SIZE=-1]To equate judgement and wisdom with occupation is at best . . . insulting.
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Did you speak to a Manager...0
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Why doesn't it fit??
As I recall, Panasonics had a non standard fitting arrangement on the back of the screens
The Generic stands normally mention it fits most standard screens up to 46" or whatever.
Are you sure it won't fit ANY 42" screen, or just the model your dad has??Beware of imitations e.g. Robert Sterling0 -
However Comet Online and Comet retail may be two seperate divisions of Kesa (Comets Owner) so they may and can refuse to return via the store network!:beer:In My 'Permanant' Pre-Masters Gap Year :beer:
'Married' Apple Fan and Proud With 16 ConversionsI am not affiliated with any company except the one for whom I work!
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Did you speak to a Manager...
One is calling back tomorrow, apparently they don't work on Sundays?R0bert_Sterling wrote: »Why doesn't it fit??
As I recall, Panasonics had a non standard fitting arrangement on the back of the screens
The Generic stands normally mention it fits most standard screens up to 46" or whatever.
Are you sure it won't fit ANY 42" screen, or just the model your dad has??
We don't have another 42" screen to test it on, but it won't fit the one my Dad has.[SIZE=-1]To equate judgement and wisdom with occupation is at best . . . insulting.
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