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How much notice do I need to give BT for moving my phone and broadband to new address

Just wondering if someone could clarify for me, there seems to be about 3 different time periods depending where you look on their website and the phone book! My new house already has a BT line.

Many thanks

Comments

  • BT_company_representative
    BT_company_representative Posts: 1,861 Organisation Representative
    1,000 Posts Combo Breaker
    Hey PicklePickle,

    BT does ask that you give at least 5 working days notice and we will try and have your line connected at your new address. It then usually takes a further 5 working days after the line is working for the broadband to move over. However there are exceptions to the 5 working days where it can sometimes take longer. If you would like to PM me the details of your move I could give you a more accurate time period.

    Conan
    Official Company Representative
    I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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