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Where to complain about poor HIPs provider service

chickmug
chickmug Posts: 3,279 Forumite
in House buying, renting & selling
Sorry as I know it has been asked before but I need to know ASAP to help a friend out.

Thanks to all that can help - please?
A retired senior partner, in own agency, with 40 years experience in property sales & new build. In latter part of career specialising in commercial - mostly business sales.

Comments

  • 54druids
    54druids Posts: 516 Forumite
    Part of the Furniture Combo Breaker
    i am not sure in england but in scotland it is the surveyors ombudsman
    Smile though your bank is breaking:)
  • chickmug
    chickmug Posts: 3,279 Forumite
    54druids wrote: »
    i am not sure in england but in scotland it is the surveyors ombudsman


    Dare I ask have you sold your house yet?
    A retired senior partner, in own agency, with 40 years experience in property sales & new build. In latter part of career specialising in commercial - mostly business sales.
  • not_loaded
    not_loaded Posts: 1,187 Forumite
    Part of the Furniture Combo Breaker
    I’d have thought Trading Standards as surely it’s someone trading?

    Not that I’ve ever had a useful response from Trading Standards. The biggest bunch of hangers-on, second only to our local Borough Council. :mad:
  • lindos90
    lindos90 Posts: 3,211 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Law society Consumer Council 0845 608 6565

    source:http://www.explorehomeinformationpacks.co.uk/can-i-complain-about-hip-i-received.html

    thats if you are complaining about a HIP you have comissioned, but not sure if its about a vendors HIP, and you are the one buying?
  • chickmug
    chickmug Posts: 3,279 Forumite
    lindos90 wrote: »
    Law society Consumer Council 0845 608 6565

    source:http://www.explorehomeinformationpacks.co.uk/can-i-complain-about-hip-i-received.html

    thats if you are complaining about a HIP you have comissioned, but not sure if its about a vendors HIP, and you are the one buying?

    Thanks for the help and a good link.

    I know the vendor who has bought a HIP but it is not too good!
    A retired senior partner, in own agency, with 40 years experience in property sales & new build. In latter part of career specialising in commercial - mostly business sales.
  • lindos90
    lindos90 Posts: 3,211 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    chickmug wrote: »
    Thanks for the help and a good link.

    I know the vendor who has bought a HIP but it is not too good!


    Hope they get it sorted :beer:
  • lindos90
    lindos90 Posts: 3,211 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Also found this:

    Independent Property Codes Adjudication Scheme (IPCAS)
    IDRS Ltd, 24 Angel Gate, City Road, London EC1V 2PT
    Email: [EMAIL="info@idrs.ltd.uk"]info@idrs.ltd.uk[/EMAIL]
    Telephone: 020 7520 3800

    Although the HIPs provider should have a complaints procedure which may have to be tried first, depending on the nature of the problem.

    [EMAIL="info@idrs.ltd.uk"][/EMAIL]
  • 54druids
    54druids Posts: 516 Forumite
    Part of the Furniture Combo Breaker
    chickmug wrote: »
    Dare I ask have you sold your house yet?

    Nope but I have finally had a viewer. They looked at both my house and the identical one around the corner (you remember, the one valued for 35k more). They really like the house and i don't want to speak to soon but I think they may make an offer. Now it will be very interesting to see what the offer is, bearing in mind my rant about the surveyors valuation. Watch this space.
    Smile though your bank is breaking:)
  • chickmug
    chickmug Posts: 3,279 Forumite
    54druids wrote: »
    Nope but I have finally had a viewer. They looked at both my house and the identical one around the corner (you remember, the one valued for 35k more). They really like the house and i don't want to speak to soon but I think they may make an offer. Now it will be very interesting to see what the offer is, bearing in mind my rant about the surveyors valuation. Watch this space.

    I will keep all crossed for you:cool:
    A retired senior partner, in own agency, with 40 years experience in property sales & new build. In latter part of career specialising in commercial - mostly business sales.
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