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Cex problems
tagheuer
Posts: 2 Newbie
cant seem to get my head around the staff at cex merry hill, west midlands.
Tried to buy a Grade A laptop from the store the other day, on closer inspection the laptop was covered in scratches on the lid. I asked the sales assistant if this was infact a grade A product, he agreed that it was'nt and proceeded to change the product to a grade B for me. A very brash man( operational area manager) named ROY from behind the sales desk stepped in and said there was no such thing as a grade a laptop, the sales assistant begged to differ and showed roy on the computer the grading for the laptop. Now comes the best thing. Roy immediatly and forcefully snatched the laptop from the sales assistants hands and said that the scraches would be acceptable for a grade A product!!!. Now you try to sell a phone with even a hairline mark on it and they WILL tell you it is not grade A and knock it down to grade C. I left the store upset and quite confused, i returned to ask the sales assistant for the head office address, which he forcefully refused, so i asked again and also the name of the brash man. I was told his name was roy and he also gave me the HQ address. I told roy that i would involve trading standards as to the way they grade products was unclear. He WAS fuming saying that "do you think trading standards are your knight in shining armor( shouting as he said it), i asked him to remain calm as i was ."we dont have to do anything like that!!!!!" he said
moral of the story is
Check the grades of products before buying
Involve consumer direct if you encounter any problems
take a copy of the sales of goods act to the store and show them the section on " as described"
poor customer service and not very proffesional staff
Tried to buy a Grade A laptop from the store the other day, on closer inspection the laptop was covered in scratches on the lid. I asked the sales assistant if this was infact a grade A product, he agreed that it was'nt and proceeded to change the product to a grade B for me. A very brash man( operational area manager) named ROY from behind the sales desk stepped in and said there was no such thing as a grade a laptop, the sales assistant begged to differ and showed roy on the computer the grading for the laptop. Now comes the best thing. Roy immediatly and forcefully snatched the laptop from the sales assistants hands and said that the scraches would be acceptable for a grade A product!!!. Now you try to sell a phone with even a hairline mark on it and they WILL tell you it is not grade A and knock it down to grade C. I left the store upset and quite confused, i returned to ask the sales assistant for the head office address, which he forcefully refused, so i asked again and also the name of the brash man. I was told his name was roy and he also gave me the HQ address. I told roy that i would involve trading standards as to the way they grade products was unclear. He WAS fuming saying that "do you think trading standards are your knight in shining armor( shouting as he said it), i asked him to remain calm as i was ."we dont have to do anything like that!!!!!" he said
moral of the story is
Check the grades of products before buying
Involve consumer direct if you encounter any problems
take a copy of the sales of goods act to the store and show them the section on " as described"
poor customer service and not very proffesional staff
0
Comments
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moral of the story is
Check the grades of products before buying
Involve consumer direct if you encounter any problems
take a copy of the sales of goods act to the store and show them the section on " as described"
Why bother with all the SOGA, consumer direct etc.
Just don't buy it.0 -
I may be missing the point but "grade A" could mean anything. Sure, in most places it means 'as new' or similar, but there's no official definition of what that is really.Squirrel!If I tell you who I work for, I'm not allowed to help you. If I don't say, then I can help you with questions and fixing products. Regardless, there's still no secret EU law.
Now 20% cooler0
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