Lidl not giving me refund

DavidF · 31 December 2004 at 4:25PM

Hi has anyone every tried taking faulty goods worth over £10 back to lidl. I did this yesterday and was told by the manager that he would take the goods back but as the value of the item was over £10 he would not be able to refund me and that the goods would be sent to head office to be checked out. Then i will get a cheque through the post. Is this correct. If not what if anything can i do.

Zaphod_Beblebrocks · 31 December 2004 at 9:49PM

As I understood it it was only if you paid by card,don't know about them sending it back to head office though.

lewiscolin · 3 January 2005 at 6:35PM

Had the same issue with lidl in Liverpool. They sent me a cheque within a week and all was fine. Think it is just there way of keeping track of returns.

deanos · 25 January 2005 at 12:12AM

Yes its the way they deal with returns the manager in my local one rekons its to prevent store fraud, cheque was received in about 3 days when i last did it.