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Has anyone had difficulty signing into Student finance?

Hi

My son has registered on the Student finance England web site and I have recieved a ALIAS no for him but cannot log in my self to enter my financial details to enable application for maintenance grants etc. It always states that the ALIAS no is incorrect or the date of birth is wrong (its not wrong). I cannot find any emails for a customer number for me although it states that I should have one!!!

It also gives no details as to where we need to send the birth certificate as confirmation for his ID.

I am very puzzled and frustrated - I have to wait now and try and contact them before I go into work. I just wondered if anyone else had similar difficulties and how they resolved them?
Me
November NSD 1/10
Weight loss - 7lbs from the 41 I need to loose = 34 to go

Comments

  • Lokolo
    Lokolo Posts: 20,861 Forumite
    Part of the Furniture 10,000 Posts
    Have you signed up yourself?

    You have to signup as "Supporting an Application"
  • MissPop
    MissPop Posts: 948 Forumite
    Part of the Furniture 500 Posts
    Yep, you need to sign up for your own account to support an application :)



    I had great trouble signing into Student Finance for months, until I realised I had been missing a digit from my CRN. Well done me :T

    Make £2020 in 2020 - £263.78/£2020

    2020 totals
    Swagbucks - £100 | Prolific Academic - £44.54 | Qmee - £10 | PopulusLive - £50

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