npower problems

wizzywig27

Hello

I am having a few problems with Npower (still) - a year after I joined them

To cut a very long story short, I was with e.on, and had an old Economy 10 meter, which not alot of companies take over, anyway Npower did and told me there would be no probs, as theyw ould just change the meter - a year on I am still waiting! I was due a bill in July - which I have not recieved, (the guy read the metre about 6 weeks ago) and Npower are saying they have not recieved them.

I am currently paying £28 a month, which I have just been told has paid off Feburary's bill - so I now have another bill due for 7 months use! GREAT!! Now where the problem lies is my meter, and the fact that if I turn on my hat water (immersion heater) now, it will heat up now, as it will at any point in the day (not just when I am supposed to have cheap electricity) - its the same with my storage heaters! Now I think I am wired up incorrectly, here are my meter readings:

August 2008 Feb 2009 Today

28813 30217 33475
9098 9448 9629
6012 6195 6302

I am thinking the first set of numbers is main electricity usage, and they advised that line 2 and 3 is heating? Can anyone advise?

I am not sure how much these bills equate to, but does it seem alot? I am living in a two bed flat by myself.

My last bill was £284 in Feb 2009.

nPower

Hi wizzywig27,

I am sorry to hear about the problems you have been having with your meter.

I am an npower company representative and if you PM me your account details I will get this looked into straight away for you.

Best wishes,
Sally at npower