hsbc

PNPSUKNET

a flip of the coin could be that you had not taken care of your security details and allowing for the account to be compromised

rachel6188

i was in hospital for the last 3 and half years - longest iv been home is 3 months straight in one go during that time. i would not have imagined that she would do something like this...she is my mother . i left the infomation in my bedroom at my mums property and when i went to get it she told me shed put it all safe as i was moving out.
i got my money paid into my dps account and thought my old account was not getting used.
the bank told me that it was a overdraft as i did not even know what the debt was for.
the letter for the sar request do i send it recorded delivery?
thank you

BeautyandtheBeast_3

I would send it Recorded - but then again i like to know people have got it!!! xx

epsilondraconis

Hi Rachel6188, what a terrible situation. The template letter that GeorgeUK provided seems ideal. Unfortunately I don't have anything useful to add, I just thought I'd post a message saying that I hope everything gets resolved for you.

rachel6188

thank you so much for the support xox

Shoe_Gal

Good luck with everything = what a horrible situation :eek:

Take care of you :A

rachel6188

thanks hun, iv printed it going to get the oh to take it the post office.
xox

Katy83

What an awful situation to be in - you poor thing. I really hope you manage to get it sorted xx

pinkie_pie

In all fairness, if they have put an overdraft on your account, without your permission, isn't that their problem? If you claimed ignorance of who had done it, then surely it reverts to them?

GeorgeUK

The only problem may be who needs to 'prove' that it wasn't you.

I am really not sure about how to tackle this situation but if they don't have it on record that you stated it was your mother (you may have been mistaken), then they may argue that it is up to you to report the fraud.

It might also be worth posting this on the consumeractiongroup forum to see if they can provide a legal angle to add to this.