Surely I shouldn't pay?

Tribal

I bought a pair of shoes that were listed as 6 1/2 UK. Upon arrival they turned out to have 6 1/2 printed on them and the box, but alas it must be a USA size, a UK 4, as they are really tiny on 6 1/2 UK hooves! I emailed the seller and was told I could send them back to her/him for a refund, but would have to bear the cost of the return mailing myself or I could sell them on eBay and consider us even. I don't think this is fair at all. For a start, a 6 1/2 UK is about where the majority of ladies are, and there were only two bidders, myslef and one other, so no great shakes (OK, I have lousy taste!) What do you recommend I do now?

Alltheloginsaretakenappar

As it's the sellers mistake they should pay for the return postage. However, if they don't want to there's not much you can do. Even if you paid through Paypal and had a successful chargeback they'd expect you to pay the return postage. I suggest you leave a suitable comment on their feedback page!

Tribal

So if I pay for a pair of gloves and I am sent a football it's up to me to pay the return postage for a refund when I've been misled all along??

cookiemonster25

i think you can do a charge back somthing about item not as advertised, why should you pay, if they advertised a dress size 14 and sent you a 10 should you just shut up and put up, i think not its their fault totaly not yours, i would open a dispute,
soolin font of all knoledge will prob be able to advise you more how to do this
good luck

Alltheloginsaretakenappar

I have had 2 successful Paypal chargebacks in the past year - one for a faulty item and the other for a "not as decribed" used item passed off as brand new. In both claims Paypal made it clear that I had to cover the costs of return postage and also the charge for the repair estimate for the faulty item. Fortunately for one of them I got the seller to cover the postage in his refund but he was not obliged to

Tribal

I'm with cookiemonster25, oh Soolin, where are you, Font of all knowledge, HELP ME !! (I'm not worthy, I'm not worthy...)

Timmy

Tribal wrote:

So if I pay for a pair of gloves and I am sent a football it's up to me to pay the return postage for a refund when I've been misled all along??

Sadly these are ebay/paypal rules. It's clearly unfair but I'm pretty sure they do it this way to encourage buyers/sellers to come to an agreement rather than go for the refund. If you get a refund then ebay and paypal has to refund all fees so it's not in their interest to encourage it.

milliejon

A good seller would not ask you to pay for return postage. It's the sellers fault for making a mistake in the description. However, it is at their discretion. Not fair, but you're relying on how good the seller is! But, if they can make a 'mistake' by listing the size incorrectly ..... who knows.

Sorry, probably not what you want to hear.

soolin

MillieJon has covered it very well. A 'good' seller who has made a mistake would refund the return postage as well, but unfortunately the paypal rules say that only the original post and packing paid is returned. It gets worse though, if you hadn't paid by paypal then you woul dhave to do an ebay claim, and that doesn't even get the original post and packing back.

However, as the shoes were marked as 6 1/2 this is probably a genuine mistake by the seller.

Even if you buy something online and have to return it (stand by for my Dabs rant) the trader won't refund your return postage.

SOo

Omertron

milliejon wrote:

A good seller would not ask you to pay for return postage. It's the sellers fault for making a mistake in the description. However, it is at their discretion. Not fair, but you're relying on how good the seller is! But, if they can make a 'mistake' by listing the size incorrectly ..... who knows.

Almost any business that trades online will require you to post any returned items back to them at your own cost. If you bought an item from a local shop and found it to be wrong, would you demand that the shop paid your return petrol/bus fare?
I'm not saying it's right or moral, but a fact of life. Neg the hell out of them and move on (when you've got your refund... think of it like therapy)

Tribal

Omertron wrote:

Almost any business that trades online will require you to post any returned items back to them at your own cost. If you bought an item from a local shop and found it to be wrong, would you demand that the shop paid your return petrol/bus fare?
I'm not saying it's right or moral, but a fact of life. Neg the hell out of them and move on (when you've got your refund... think of it like therapy)

I bought a load of stuff online from Coopers of Stortford. Didn't care for it, sent it back. £9 postage. My choice. By error they duplicated the order, and the whole lot arrived three weeks later. Phoned them, and rather than refunding my mailing, or as you said "require you to post any returned items back at your own cost" they sent a courier to pick it up. On your second point, if I bought an item at a shop I would be aware if it might become "wrong", so this is hardly pertinent as I would be my choice to take the chance. With my eBay purchase, I did not intentionally take a chance. I realise what the eBay policy is on paying for your own return. That still doesn't make it fair. As you say, neg is probably my only recourse.