Dabs Warranty Period Problem

Ossireo

Please feel free to move if in wrong section

I purchased a 37" Dabs Value TV on 04/09/07 and it specified that it came with a 2 year warranty. I started getting faults with the TV and contacted Dabs in July this year to arrange repair under the warranty. Their reply was that it was best to contact the manufacturer as even though it was still in warranty it would be quicker to deal with them directly.

I contacted Elonex who advised me that Dabs had been sold the batch of TVs with a 1 Year Warranty only and that queries had already been raised about the batch and Dabs had to deal with it as it was their error.

I got back in touch with Dabs who now are saying "sorry this only has a 1 year warranty and we cannot help."

I'm rather frustrated as I feel that they should stand by their advertised 2 year warranty

Any advice gratefully received ...:o

Esqui

Dabs should stand by the warranty. They're required to take responsibility in and out of the warranty (up to 6 years from purchase) by the Sale of Goods Act. Maybe you'd care to remind them of their obligations under the law

gollum007

There's a number for them on SayNoTo0870, which goes through to marketing.
If you ring them on that number and explain your problem, someone with a decent amount of power will with any luck be able to sort you out
Got a free case and some vouchers off them when they delayed an order for well over a week because they couldn't find the B-Grade one I'd ordered.

-Gollum

Ossireo

Thanks both. I've had my faith in Customer Service resotred a bit today.

I received a phone call this morning following my complaint from a very helpful person who had clearly fully investigated the situation as explained to me how it had happened etc. He could see that I had bought the item in good faith of it having a two year warranty. In my email I had asked for a replacement or a credit and he offered me my choice of either. When I returned home my mum said there had been a call from Dabs to arrange collection of the faulty tv so it was reassuring to see that the action following the conversation seems to be taking place and hope the remainder of the process goes as discussed.

All in all a refreshing change and response from a company, although it does show the difference a telephone conversation can make and I do think they should have some form of telephone availability.