Paypal advised refund, what about ebay fees?

Astec

Sold a mobile phone yesterday BIN. Buyer paid immediately via paypal, but 2 hours later I received an email from paypal suggesting suspiciousd account activity and advised me not to post the item.

Logged into paypal to refund the payment and sent a message to the buyer informing them that the payment has been refunded and the item will not be posted.

However, I've still been charged £26 in ebay fees. Do I need to request a mutual cancellation? If so what if the buyer refuses? I still don't know for sure if it's a genuine buyer or a hacked account.

RFW

Astec wrote: »

Sold a mobile phone yesterday BIN. Buyer paid immediately via paypal, but 2 hours later I received an email from paypal suggesting suspiciousd account activity and advised me not to post the item.

Logged into paypal to refund the payment and sent a message to the buyer informing them that the payment has been refunded and the item will not be posted.

However, I've still been charged £26 in ebay fees. Do I need to request a mutual cancellation? If so what if the buyer refuses? I still don't know for sure if it's a genuine buyer or a hacked account.

Under those circumstances do not file a mutual agreement, you'll have to wait 7 days and file a non paying bidder report unless the buyer becomes a 'not a registered user' in the mean time and you can reclaim as soon as that happens.

Darren09

Contact eBay and forward the email you have received from PayPal. They should return the fees you have paid without you having to get the buyer involved.