Overcharged for hotel room

claire_w_3

Has anyone had the same frustrating experience as this?

My Sister-In-Law and new husband had their wedding reception at a hotel. I, along with my husband and two children booked a room in the hotel fot the the night before and the night after. We were originally told by my Sister-In-Law (who was told by the hotel) that the rom rate was £40. On arrival, we were told that the room rate was £65 - over 50% more! The room was satisfactory and we paid the bill on our departure.

Following the stay, I rang and asked for the room rates. Guess what? £40! :mad:
I know that as soon as you mention 'wedding' that everything gets more expensive, but I didn't think that they would take advantage of the guests too!

Can they do this? I will be writing a letter to the hotel and want to find out if I can claim the difference back. Any help will be greatly appreciated.

JasX

Yes they tend to just put a markup on weddings because they can and will obv cast the 'wedding' net as wide as they can.

If you got the rate confirmed in writing/email you can hold them to it.... if you didn't probably not

dmg24

Did your SIL get the rate in writing?

claire_w_3

No she didn't. I'll still wright to them though. Even if I don't get anything back, at least they will know I'm not happy. I'll post reviews where ever I can too so others know.

It's annoying because there was a much nicer hotel just down the road charging less. If we had known, we would have stayed there instead.

Aparently, they insisted the best man pay the hotel for the DJ on the night, which, turns out was £70 more than the DJ was charging! I know they need to make a bit but £70 for a phone call and handling the cash is ridiculous.

Ah well, lesson learned.

smcaul

Seems to be standard, my other halfs sister got married a couple of years ago at the Haven Hotel in Poole (well sandbanks) was told rooms would be £xx for family etc, then when rooms went to be booked she was told that in fact they were about 50% more!!!!! Of course by then the wedding had been booked, guests invited etc, so they have them by the proverbial's. Just one big con - which is why I would never get married in one of those types of places.

savemoney

Well lets hope others dont make the mistake and ask for bookings/prices to be made in writing

willo65

I always book in advance and rooms tend to be cheaper than booking on arrival anyway.

flea72

it depends on what the room rate included. if you had breakfast the next day that isnt always included, and there is usually another charge to have a 3rd person in the room

Flea

Horace

I think that if wedding parties book rooms for their guests in hotels that they should get the room rate agreed in writing and reserve maybe 5 rooms or whatever, then when people ring to book the wedding they should say "Florence's wedding party" or whatever the bride's name is that way the hotel wil know that the guest is part of the wedding party and will let them have the room at the specially agreed rate. However, if you just book a room and not say that you are with the wedding party then you can expect to pay a higher rate.

McKneff

Did you have breakfast, that may be where the extra cost has come from.

Room rate means exactly that - the rate for the room.

Amistoso_2

Tom_Felton wrote: »

Oh my god .that was really very bad.I am glad that i have ever been through such experience.But we should complaint about such things in consumer court as they could not do same with someone else.We shouldnt keep quite.

what do you think folks? is he trying to be sarcastic in a really dislexic way or does he just not have much of a grasp on the English language?