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BT answer 1571 - can you get rid of it?

We have our line rental with BT but our calls with Sky...

I have an answerphone which is fine as long as the phone ins't engaged as then any incoming calls get the BT answer 1571.

I do not want BT answer 1571...is there any way at all to get rid of this?

Comments

  • Heinz
    Heinz Posts: 11,191 Forumite
    Part of the Furniture Combo Breaker Car Insurance Carver!
    You can cancel 1571 online - click HERE to avoid spending ages trying to cancel by phone.
    Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
  • *onlyme*
    *onlyme* Posts: 947 Forumite
    Thank you Heinz...I have filled in the form.

    I looked online in my account as is says you can do it in there but I have totally failed to find the 'cancel' option...could add loads of features, not remove it.
  • *onlyme* wrote: »

    I looked online in my account as is says you can do it in there but I have totally failed to find the 'cancel' option...could add loads of features, not remove it.

    From your online account the Calling features option leads to page with a Change features link, after which you can untick what you do not want.
  • From your online account the Calling features option leads to page with a Change features link, after which you can untick what you do not want.

    I tried that but can not untick the option...
  • Heinz
    Heinz Posts: 11,191 Forumite
    Part of the Furniture Combo Breaker Car Insurance Carver!
    edited 2 September 2009 at 12:40PM
    Yes, I found the same problem - which is why I saved the link to that online form when I found it.
    Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
  • *onlyme* wrote: »

    I tried that but can not untick the option...

    The Calling Features I have are indicated by a tick in a small square box. They untick easily. The Messaging Features (which I don't have) have a dot in a small circle on this machine. In the same section there is a 'No thanks' option.
  • *onlyme*
    *onlyme* Posts: 947 Forumite
    Seriously there isn't on mine when I looked...but I followed the link Heinz posted and the feature was removed yesterday.
  • BT_company_representative
    BT_company_representative Posts: 1,861 Organisation Representative
    1,000 Posts Combo Breaker
    Hi Onlyme

    Was going to offer to help looks like I was beaten to it on this occasion

    Stuart
    Official Company Representative
    I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
This discussion has been closed.
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