Total Security virus on laptop, help :(

Carrera74

My daughter has got what I believe is a rogue anti virus problem on her laptop. I have tried to open the internet so that I can down load the up to date malware but am unable to. I have tried to open my Norton security on the laptop with my CD but it won't load any CD's. Is there anything I can do to try to save her laptop? We've been meaning to put some sort of protection on this but have overlooked it. Any help would be most appreciated.

notsorichandnotsofamous

Any advise would be a great help as I have the same problem on my PC

Carrera74

I've managed to open the laptop under 'Administrator' and have downloaded Malwarebytes onto a CD and it's letting me run it - so far!! 7 infected files within 2 mins

espresso

Simply Google!

notsorichandnotsofamous

Did try this espresso last week but it just looked like a load of gobblydigook to me and left me no wiser !
I think I need some simpler instructions !

Browntoa

this should do it

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

follow with Malwarebytes

Taffybiker

I know it's a bit late for this now, but I stumbled across a webpage that started to load this fake anti virus and it wouldn't close - but my browser did! I escaped with no problems.

Carrera74

I was unable to load the spyware on safe mode too so ended up rebooting the whole system. I hope I don't regret it. The virus has gone though - just dread to think what else I may have lost as it's back to factory settings. Eek!!

espresso

Carrera74 wrote: »

I was unable to load the spyware on safe mode too so ended up rebooting the whole system. I hope I don't regret it. The virus has gone though - just dread to think what else I may have lost as it's back to factory settings. Eek!!

That was unnecessary!

Carrera74 wrote:

We've been meaning to put some sort of protection on this but have overlooked it.

So is it protected now?

Carrera74

I'm in the process of putting the protection on the laptop and updating what we had on the PC. I can't believe we have got away with having nothing on the laptop for as long as we did. I certainly won't risk it again!!

DentalPhobic

This Total Security is an absolute b***. Out of nowhere it seemed, I noticed the fake Windows security shield alert beside my PC's clock, then suddenly had message on my desktop - very amateruish, wrongly spelled - warning me to pay up for Total Security. The virus does not allow you to open any files, or download malware. I managed to contain it order to download and run a malaware checker, by following instructions I found on Yahoo Answers on my laptop.

For any one else that is struggling with this virus, here is what worked for me. Re boot your computer, and repeatedly press CTRL ALT DELETE in order to get Windows Task Manager to appear as soon as possible. Don't rely on right clicking your task bar - you have to be quick. Watch the processes carefully for "13401774.exe." It might not be this particular number - it keeps changing - but it will be the only long .exe number in the process list.

Click it and Delete it immediately once you see it. It loads very fast so you have to be quick. Did I say you have to be quick? The virus does not load immediately...it is just after the Windows jingle...but if you don't get it then, you will have to reboot and go through the whole process again. It took me about eight attempts,and I was almost banging my head off the keyboard. .

This will remove most of Total Security *Bleep* , and allow you to then download Malwarebytes' Anti-Malware and remove any remnant of the virus.

Do NOT use Firefox...it seems to be unable to work as well in IE so I recommend you use IE to download anti malware. .

Good luck. This worked for me.