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Calls moved to Primus from BT, how can i check this

mystery07
mystery07 Posts: 247 Forumite
in Phones & TV
hi my calls should have been moved from bt to primus on the 29th of this month, but i have had no letter from BT or primus confiming this, is there a way i can check if my calls have been moved?

Comments

  • Heinz
    Heinz Posts: 11,191 Forumite
    Part of the Furniture Combo Breaker Car Insurance Carver!
    You could try turning BT Charge Advice on (it doesn't work any more in all areas and it hasn't been updated with pricing information for ages).

    I switch it on at weekends to check that my Orchid is inserting a 1280 prefix to override my default carrier (Primus CPS) and it works very well for me.
    Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
  • BT_company_representative
    BT_company_representative Posts: 1,861 Organisation Representative
    Hi there mystery07, if you PM us your BT account details we can check out your account to see if your calls have went to another SP! thanks Natasha BT Support
    “Official Company Representative
    I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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