Vodafone complaint - ombudsman

wimbleQ

Hi

Does anyone please know the ombudsman or trading standards department to contact about a complaint with Vodafone who are not providing any service nor dealing with complaints? If anyone has the details we'd be very grateful.

Ta muchly

willo65

Try going to Ofcom.

MothballsWallet

What about Otelo?

thatsean

Write to OFCOM, cc Vodafone. They have a dedicated OFCOM relations team who are probably better placed then most service agents to help you. As an ex Voda staffer/manager if you PM me with brief details of your issue I might be able to offer more specific advice.

Vodafone

Hi wimbleQ,

In the event that your concerns remain unresolved you're welcome to email me your details together with a summary of your case using the 'Contact us' form on website here.

When sending the email you'll need to include a link to this thread within the body it and state the code WRT135 in the subject line to make sure it comes through to us.

Thanks,

Lee

Web Relations Team

Vodafone UK

kathar

I also intend to contact someone about vodafone and what I believe to be incorrect billing. ofcom or otelo are they the same / do they do the same ?
Briefly my bills were always approx £40 per month until I began using a replacement sim after losing my mobile then my bills trebled in dec than quadrupled in jan then increased by X 6 in feb.
Please let me know if you have any advice

MothballsWallet

Otelo is different to Ofcom. The latter is the Government's regulator (covering phone, TV and post), and they don't get involved in individual cases so much: if enough people make a complaint about a company, then they will act.

Think of Ofcom as being the sum of Postwatch/Postcom, the IBC and the old phone regulator (whose name I can't remember), but being even less proactive for the individual consumer.