LCD TV help please!!

[Deleted User]

I'm really desperate from some advice and/or feedback from people who have experienced a similar problem that I have been encountering..

It all started about a year ago when I brought a Samsung SM2032MW
20" LCD TV from Richer Sounds. It cost £119 which I thought was well worth the money, as the picture and exterior looked really good quality. I took it home and didn't actually unpack it properly from the box until about a couple of months later when I moved back to University. Almost immediately I noticed that there was something wrong with the television .. I would be switching channels or changing the volume, when all of a sudden, my remote would become unresponsive. When this happened for the first time, I thought it was the batteries and attempted to change the channel/volume from the side of the tv screen using the buttons, but these were not responding either. What was even more annoying was that I could not even switch my television off by the main screen button as this was no responding either..so whenever this fault occurred (and it was very intermittent, normally a couple of times every hour), I had to switch it off at the plug and start over.

I rang richer sounds and asked them what could be done, as I had purchased a 3 year warranty in the store. They told me that it would have to be sent for repair and this could take up to 5 weeks. They told me I would have to take the tv to my local richer sounds store in bristol (where i was at uni) - but this ages away and i had no car so decided to put up with the fault until I returned to Plymouth where I have a car.

When I went in store they told me that the fault I described was very unusual and that it could take up to 5 weeks and if they can't fix it, they will give me a new one. They explained that they could deliver it to my address in Bristol so I thought it was all going well..until after weeks and weeks of waiting and the delivery company sending it to the wrong address and losing it, it turned up without the remote, with marks all over it and one of the buttons on the side pushed it (like stuck)?! - even worse was, it hadn't even been fixed and there was no proof that it had even been looked at!!! I was so annoyed as without a remote, I couldn't even tune my tv easily - it took me over an hour to work out how to do it. I rang them telling them how furious I was that it was not even fixed and had returned to me in even a worse condition..they apologised and then said when I came back to Plymouth they could offer me a refund or an exchange. I was fuming at this point, I felt like they owed me more than just a refund or exchange after weeks without a television and their errors. I went back with faulty tv and asked them if there was nothing more they could offer me (i asked for a new model with freeview built in for what I originally paid as compensation) - but they said no, and made me pay the extra. So i chose a Samsung T220HD 22" LCD TV with freeview built. However, it was not long until I discovered that there was exactly the same problem with the new television!!!! I am just really annoyed and have no idea what to do - I'm sure it's a problem with the sensor but I'm not sure why it would be unresponsive on the actual TV set? (any ideas??) - I love the television and i'm picky so don't want to choose another make.but why can't they just fix it?!?!?! i am so annoyed and feel almost embarrassed to go in there because they joked how I was in there all the time before complaining! has anyone else had experience of this fault (remote and screen not responding but programme still playing)? or has anyone advice on what I am entitled to (someone told me if it was less than a year old they have to replace it there and then not send it for repair)..? samsung really need to sort they lcd tvs out or maybe i am just really unlucky getting 2 tvs with the same fault twice in a row!!


Sorry if this post has been super long and a bit of a rant but i feel so confused and annoyed!

penrhyn

Are you sure that the remote is working? To check point it at a digital camera and look at it through the viewing screen. When you press a button on the remote you should see a purple light, from the IR LED.
Are you sure you have the remote in TV mode?

[Deleted User]

hey,
the remote is fine most of the time but surely it cannot be the remote that is faulty if the actual tv screen doesn't respond when i try to switch channels/change the volume from there and refuses to switch off. If the remote was faulty the screen and the buttons on it would be completely fine..

Mike_by_the_Sea

Have you thought of going direct to Samsung? Rumour has it that they have an excellent Customer Support Service. There is a service centre in Bristol...

http://www.samsung.com/uk/support/servicelocations/ServiceLocationsMain.do

Good luck


Mike

scar1_2

Hi,

I can understand your frustration here. Understanding your fault and given the fact that you have had two different TVs and you have experienced exactly the same fault, it would seem less likely that the problem are with the TVs.

Correct you should not have received such service from Richer Sounds and to be honest as it was in the first year they probably just sent it back to Samsung for repair anyway.

Hope you get a resolution to this issue soon....

Cheers

kwikbreaks

Are you using an energy saving miniature florescent bulb?

I do and have no problems at all but my mothers stairlift had an IR remote and that wouldn't work with than bulb in use.

davester

Samsung sorted out my TV very well, easy to contact and helpful. I now might have to contact them again as my replacement TV had gone wrong (no sound) which is different from the first problem (didn't want to turn on just flashed its power light at me for a few times then off) starting a new thread had an idea now im confused