River Island bag, broken after 3 months

*speed-queen*

Hi guys,

Just after some advice,

Today whilst walking home from work my bag broke!

Its a clip frame style with a gold coloured metal clasp at the top
this has either snapped or detatched itself, either way it no longer shuts

I bought it at the end of may from river island
and it is now completely unuseable!

I know I've had it a little while,
but it cost me £39.99
which is a days wages for me and I'm not best impressed

Luckily I'm pretty organised, and I managed to find the reciept and my bank statement

Id be happy to get a replacement from them, but i guess it will be out of stock now

so, do you think they will give me a refund??
any advice / input appreciated!

x

DCFC79

Why dont you go to the store and get a swap or a refund but £40 for a bag jeez,

*speed-queen*

DCFC79 wrote: »

Why dont you go to the store and get a swap or a refund but £40 for a bag jeez,

thanks for the reply
yeah im going to try and go to the store

but that was kind of my point, do you think they will give me a refund?
or say its been too long?

I didnt think £40 was bad for a nice bag, lol

as long as it doesnt break!

DCFC79

*speed-queen* wrote: »

thanks for the reply
yeah im going to try and go to the store

but that was kind of my point, do you think they will give me a refund?
or say its been too long?

I didnt think £40 was bad for a nice bag, lol

as long as it doesnt break!

you say you bought it in may, is that may this year if so then i dont think you'll have a problem, you have the receipt so i dont see why not,

as to the question of "do you think they will give me a refund?" i cnat answer as i dont have a crystal ball, you wont know the answer if you dont go to the store and ask politely

*speed-queen*

I would be greatful to get some more opinions,
as i dont live near River Island so I would have to make a special trip!

ellies_angel

why don't you give the store a call and explain your circumstances and ask them what their policy is. Presuming the bag is in good condition (apart from the broken clasp) I can't see there being a problem. You could call CAB for advice.

*speed-queen*

ellies_angel wrote: »

why don't you give the store a call and explain your circumstances and ask them what their policy is. Presuming the bag is in good condition (apart from the broken clasp) I can't see there being a problem. You could call CAB for advice.

thanks for the advice,

I think I will call the store tomorrow, so I dont have a wasted journey!

It is in perfect condition apart from the clasp!

tizhimi

The website doesn't have any policy on there, ring them and have an ask, I'd be fuming if I'd spent £40 on a bag and 3 months later it had broken! good luck eh xx

*speed-queen*

tizhimi wrote: »

The website doesn't have any policy on there, ring them and have an ask, I'd be fuming if I'd spent £40 on a bag and 3 months later it had broken! good luck eh xx

thank you!

oliver2008

My sister bought a top from River Island which split and she had a nightmare trying to get an exchange/refund! They were also anoteher top the same marked as damaged splt in the same place!