Costco no-quibble refund policy

BikerEd

On Thursday I bought two TVs and a blu-ray player from Costco. If you buy there you get a five year guarantee for free and a 90 day no-quibble money back refund. (90 days is for electronics, for other goods it's lifetime refund) The smaller TV, a 22 inch LG, had a stuck-on white pixel. Yesterday I put that money back promise to the test and got a refund on the TV in two minutes with no fuss whatsoever. The replacement I bought is fine.

Having read previous posts on this and other forums about stores like Currys and Comet and their policy stuck/dead pixels I would encourage anyone considering buying a LCD TV or display to buy from Costco.

vikingaero

This is exactly why I like Costco so much. You don't have to argue with a sales oik in Currys/PC World etc who have a directive a avoid accepting returns.

debtfreein4years

the only problem is that not everyone has access to costco and have to make do with currys/comet etc.

but if you do have access or a friend has a card then make the most of it if you can as their customer service is great.

digp

"not everyone has access to costco"

because they choose not to?

debtfreein4years

because you need to be a company or be in a profession that allows membership, so not everyone would qualify for membership. hence not everyone having access

Samba_Pa_Ti

sounds wonderful if only mse members could buy from there :P

missile

They also have a free telephone technical support for your electrical purchases. Please do check the price. I have found Costco, is not always the cheapest.

BikerEd

missile wrote: »

They also have a free telephone technical support for your electrical purchases. Please do check the price. I have found Costco, is not always the cheapest.

Very good point. My Samsung LE40B650 telly was £770 inc VAT. You can get the same model for £632 from Amazon but that only includes a one year guarantee and returning a product of that size is costly. The £140 difference is well worth it IMHO.

MothballsWallet

And not everywhere has a Costco store, never mind the restricted membership.

KILL_BILL

MothballsWallet wrote: »

And not everywhere has a Costco store, never mind the restricted membership.

correct

amazing how many slap !!!!!! on here harp on about the ease of availability of the store and the membership when it isnt

missile

BikerEd wrote: »

Very good point. My Samsung LE40B650 telly was £770 inc VAT. You can get the same model for £632 from Amazon but that only includes a one year guarantee and returning a product of that size is costly. The £140 difference is well worth it IMHO.

I would suggest JL give similar quality service and although they do not price match to Costco, I find they are often cheaper for TVs. I am not sure if this Samsung LE40B550A5 @ £599 is similar to yours? > http://www.johnlewis.com/230573761/Product.aspx

I saved over a thousand on the Costco price, when I bought my Panasonic-TH-65PZ800B online