Bt grrrr - rant warning!!!

Fourcandles_3

I have a direct debit of £30 to BT, however the death of my cousin abroad meant that the last quarter my bill was very high and they wanted to increase my DD to £75. I contacted them and explained this was an unusual bill, PAID THE BILL IN FULL, and they agreed to leave my DD at £30.

Today I get a letter saying my bank is charging me £35 for going over drawn and a further £15 a day because Blinkin Tw*ts took the £75 from my account. Sending me nearly £30 overdrawn.

So I phone them to complain and ont only did the customer service assistant not speak clear English, neither did the supervisor, who was so rude, I didn't even get chance to explain my problem as she kept talking over my questions.

They agreed to refund the £35, but I really don't know if this is to cover the bank charges or simply refunding the extra amount taken.

What REALLY, REALLY annoys me is it will take 5 working days to return the money to me. In the mean time I am still paying £15 a day in charges:mad::mad:

PinkLipgloss

BT's computer systems have "footprints" in your account and record calls. This means they have evidence of your call - which operator accessed your account on that day, and what was agreed. If the operator did not leave notes in your account they can access a recording of the telephone call. As such they have evidence that they agreed to lower your DD but, for whatever reason, failed to do so.

I would send them evidence of your bank charges (special delivery) and demand compensation.

buttons51

I'm also having problems with BT. I was living with my parents briefly and wanted to set up a landline for my new property. I'm not sure how but the wrong details must have been submitted and a line was being processed for my parents property not my new house on the 8th. I rang up to cancel within 24 hours of the initial set up where I was guaranteed that this order had been cancelled and my parents number would not be affected.

4 days later I receive a letter saying my new line would me connected at my parents address on the 25th. So another phone call, and another guarantee that my parents line would not be affected, I would not be paying for the unwanted line and it had been cancelled. I think there may have been more call but unsure cos I seem to have been with on at them none stop.

Roll on 25th August, try to ring parents and unknown number is displayed. Turns out BT never cancelled my order and went straight on ahead and wiped my parents line (which they have had for 30+ years) and installed the unwanted line and number.

Ring up to sort out it, passed from pillar to post to be told 1) it doesn't exist or 2) it does exist but was cancelled, or 3) it's a business account and we can't access it 4) it does exist but was never cancelled or 5) it doesn't exist and you won't be charged a penny depending on who I call. Either way my parents can not be contacted on their phone. I think I rang about 5 times about cancelling last week.

Then a bill comes through this weekend asking for £42. Ring again. The line had not been cancelled and because I didn't ring to cancel before the 25th they want to charge me plus cancellation fees. Get put on hold sent to someone else and I am now told it has been cancelled and I will not be charged a penny..... my parents can still make out going calls on this so called cancelled line!

Stay away from BT, they are a joke!

MothballsWallet

I sympathise with you both, I really do: BT suck eggs like an overpowered vacuum cleaner.

I'm with TalkTalk now, have been since March 2007, and I'm happy with them. I get calls from BT for some reason (probably to say "please come back to us"), anyway. Trying to get them to stop has been difficult.

Seems to have worked now, but if they start up again, I'll be invoicing them for invasion of privacy - at £1,000 per call

denvore

BT annoy me.
About a year ago I was minding my own business and out of the blue a BT Vision box arrived at my doorstep. I did not request or order this so I phoned up BT and (after being passed around from department to department) I was told it was free with my broadband/phone package and I should try it and see how I got on. I did, and I didn't like it so called them back to tell them I didn't want it (almost another day on hold/being passed around). Eventually someone managed to come and pick it up (after 2 missed appointments) and I thought that was that.
A couple of weeks later I get a bill for cancelling the BT vision contract early! This is a service I didn't request, didn't want or agree to! I certainly didn't sign any contract. This really annoyed me. Sorted it out in the end, but it took nearly 9 months!
I still have my phone/internet with BT and to be fair it's not too bad, its their sales/service teams that let them down - they are diabolical.

iolanthe07

I hate BT with a vengeance. I'm very happy with Virgin these days, and have no contact with BT any more.

andyguk

iolanthe07 wrote: »

I hate BT with a vengeance. I'm very happy with Virgin these days, and have no contact with BT any more.

Same here. It makes me sick when those begging flyers come through the door with some stupid way of telling us that they can 'save' us money. I'd rather spend a fortune and 'save' the hassle than go back to bt thank you :rolleyes:

And what's with all the footnotes with everything they advertise? I don't have 6 hours to read the advert and refer to all of them to find out what they're REALLY offering :mad:

even trying to get off their stupid mailing list is a nightmare. I had to threaten court action before anyone listened. If they weren't such clowns in the first place then people would stay and they wouldn't have to kill the environment by sending all those mailshots. They just don't get it

knightstyle

We left BT two years ago due to problems and am now a happy Talk Talk customer.

hollydays

I hate BT to-wouldn't touch them with a bargepole,but then Pipex were even worse.

andyguk

hollydays wrote: »

I hate BT to-wouldn't touch them with a bargepole,but then Pipex were even worse.

oooo the Pipex days :eek: are they still going?

hollydays

Yes,fortunately I managed to escape from them though..