Useless Nationwide Internet

NOWSE

I just have to get this off my chest.

I have Flexi accounts with the Nationwide. These accounts operate via the internet. Nationwide's internet is not working. I've just been told (after a 15 mins+ hold) by an advisor that it hasn't worked for "a few days" and that they don't know when it will be working again. She told me that I couldn't check my balances or make transfers over the phone as she didn't have the systems available to her. I now have to visit a branch. This involved a 12 miles trip that I wasn't expecting to have to make, together with parking fees.

I don't use Nationwide's internet banking very often but, I'd say that, there seems to be a problem about 50% of the time. It's not good enough.

isplumm

NOWSE wrote: »

I just have to get this off my chest.

I have Flexi accounts with the Nationwide. These accounts operate via the internet. Nationwide's internet is not working. I've just been told (after a 15 mins+ hold) by an advisor that it hasn't worked for "a few days" and that they don't know when it will be working again. She told me that I couldn't check my balances or make transfers over the phone as she didn't have the systems available to her. I now have to visit a branch. This involved a 12 miles trip that I wasn't expecting to have to make, together with parking fees.

I don't use Nationwide's internet banking very often but, I'd say that, there seems to be a problem about 50% of the time. It's not good enough.

Hmmm .... well I used it yesterday - no probs ... just logged in ok ... I have NEVER had a problem with it ..... although today does seem a bit slow .... assume that you are trying to move money from an e-savings a/c to your current a/c - otherwise the phone people should able to help ... I am not sure that the branch will be able to help either?

Mark

Bennifred

I've had problems with the Nationwide online banking over the last couple of days,too - although it seems to resolve itself after leaving it for a bit and coming back to it. I don't normally have any problem at all, and I've been a regular user since it was first introduced. Hopefully they'll sort out whatever the glitch is - I rely on it for transferring money to student offspring, and it's usually fairly "urgent", lol!:rolleyes:

vyle

I got locked out of my account last week despite putting in the same details I ALWAYS use

I had to re-register and it would supposedly take 3 days to work, but hasn't yet.

samroo

that;s interesting because i've had to re-register twice this year despite being certain of entering correct password etc. I had used the service for years without any problems until this year.

vyle

samroo wrote: »

that;s interesting because i've had to re-register twice this year despite being certain of entering correct password etc. I had used the service for years without any problems until this year.

brief update:

Still can't get into my account. Rang nationwide yesterday(found a free number 0800302010 on saynoto0870) and was told that for some reason my re-registration is being held up, but there was nobody there to say why.

In the mean time, they're sending me out details about phone banking because it's supposedly a free service (free phone?) and will work even if my internet banking dies again.

On the phone now, on hold while they try to work out what's going on.

missile

Sometimes I get caught out, by Caps Lock and enter the wrong details.

libra10

Usually Nationwide internet banking is brilliant. However, last week it wouldn't accept my details - which were correct. I then noticed a sign on their website advising of problems.

This week - so far, so good, although don't think it is working as perfectly as before.