Dowloading Problems

millwalll

Hi all, My friend is having a problem, she has got a new laptop and she is connected to the net and can view web pages. But when she tries to download anythink she get's an error cannot detect a workin internet connection. any help be amazing thanks

fwor

What software is she using to download things?

By clicking on a link in a browser, via FTP or by using a file sharing client like Utorrent or Limewire?

millwalll

from website like avg and downloading it direct from their site

fiddiwebb

What antivirus is on the new laptop?

millwalll

a trial version of macfee but its not just not avg she cant download she cant download anythink she also she cant get on msn messanger

macman

Well for a start, she shouldn't be trying to install AVG while McAfee is still installed. You can only have one AV installed at once, installing one over another will result in many problems.
Remove McAfee fully using the removal tool , only then should she install another AV program. AVG free is not a good AV program anyway, Avira is much better for a free program, or Kaspersky for a paid one.

millwalll

Yah well she cant install avg that why she put macfee on their but when she tried to download avg she get a error meassage connect a issue the avg setup is not avble to detect a working internet connect please make sure you are connected to the net

macman

Sorry but this is't making any sense. She's got a new laptop which presumably came with a trial version of McAfee (it's maybe a Dell?). So she shouldn't try to install AVG whle McAfee is still installed.
If there is no internet connection present, then how can she she get a message from the AVG website saying that there is no internet connection detected?
How about other websites-can she use youtube, BBC iPlayer etc, other sites which involve downloading?

millwalll

As far as i can make out she got new laptop connected to het net she can view web pages but when she tries to download anythink she get error can not find internet connect she dont really know what she talking about and she up north and im in london so trying give support thougth facbook

davester

Get the lastest skypee and her the same. cause they have a new feature where you can see like a webcam her screen. then you can talk her through or see what shes doing. OK if she can't download or have skype get her to email a screenshot, have to talk her how to do that too maybe