Littlewoods ( Shop Direct )

barloo69

Throwing this out there to see if anybody else got any thoughts /ideas on this.

I have a current complaint with Littlewoods for just under £500 and have now sent the whole sequence of letters resulting in negative responses thus far.

Today I have received a final response letter from Shop Direct saying charges are fair blah blah and " as my complaint refers to an event prior to the 6th April 2007, unfortunately I will be unable to refer to the FOS as they were not a member of a Dispute Resolution Service until this date so it is therefore unlikely that they will consider my complaint "

Does anybody know if this statement is correct ? Not encountered this before.

Any ideas?

elhell

No idea what that means, sorry. Why don't you just call up the FOS and see what they say?

Orford

I have a current complaint with Littlewoods for just under £500

You don't say the precise nature of the complaint. Is this penalty charges or something else

Today I have received a final response letter from Shop Direct saying charges are fair blah blah and " as my complaint refers to an event prior to the 6th April 2007, unfortunately I will be unable to refer to the FOS as they were not a member of a Dispute Resolution Service until this date so it is therefore unlikely that they will consider my complaint "

Whilst strictly true, the FOS are dealing with bank charge complaints dating from well before that and note they are careful to say "unlikely"

barloo69

Orford wrote: »

You don't say the precise nature of the complaint. Is this penalty charges or something else

Whilst strictly true, the FOS are dealing with bank charge complaints dating from well before that and note they are careful to say "unlikely"

No, penalty charges is what they are.

I thought that might be the case and to carry on regardless. I am mainly curious to see if any body else has been successful against Littlewoods. Thus far I havent found anyone. Im sure there must be. Cooo eeeeeee where are you ?

Lilly_May_2

Hi Have a look a this thread it might help a bit...'Littlewoods am I doing it right', think it is on page 2 or maybe 3 now, started by me Lilly May..it might help, as you said no one seems to have any luck with Littlewoods, so I am taking them to court, the way I see it, I have nothing to lose, I will up date the thread, when something happens....I am just about to fill in the defend form now and present it to the court, then I think they have two weeks to reponse, so fingers corssed, we will know soon....some of my charges are before July 2007, but hey who cares, I am going for them amyway, nothing to lose, and they have been really nasty....;)Lilly

barloo69

excellent. You go get em!!!! I think I will probably join you and commence court action also. I think FOS inundated at mo and time to spread the load.

Good luck.

barloo69

Bumped back up. Lillymay, have you had any response from Littlewoods and the court action ?

Lilly_May_2

Oh yes, the lovely Bryan Carter, can I say his name on here lol, send me a court order, my reply to that was to put in a counterclaim, I have been made redundant, so it didn't cost me anything;), anyway, the court send me a A.Q form, just a few questions on it to sign and fill in, and had to be send to the court along with my defence by Mon 5th Oct.. next, on Thurs 1st Oct I received two letters from B.C (solicitors for the company that bought the debt from Littlewoods) first one was a copy of their A.Q, when I open the second letter, it was to say, they didn't really want to go to court, so if I drop my counterclaim, then they woudn't pursue the claim or me, just sign the letter and send it back, so they had back down, well, went to see the clerk in the Court on Mon 5th of Oct, and told him I was more than happy to drop the case, gave the Clerk a letter to that affect, that I was dropping my counterclaim, because I had come to an agreement with BC, :rotfl:also to leave my defence in place. just in case, B.C kicked of again at later date, also left a copy of B.C letter, with the clerk , saying he would not pursue me, so that will be on file and the Judge would just love to see that, if B.C ever bothers me again.... sorted.... with a lot of support from esmerellda

on here...I have saved nearly £500.....:T:T:T...Lilly... ps. it took about 4 weeks