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TV from Instore

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cazirv
cazirv Posts: 2 Newbie
in Consumer rights
My mum bought a TV from Instore about 3 months ago. Last week it developed a fault and she tried to take it back for repair or refund. They refused to accept it because she doesn't have the original box. Can retailers insist on faulty products being in their original packaging?
Thanks for any advice you can give me :rolleyes:

Comments

  • Brooker_Dave
    Brooker_Dave Posts: 5,196 Forumite
    cazirv wrote: »
    My mum bought a TV from Instore about 3 months ago. Last week it developed a fault and she tried to take it back for repair or refund. They refused to accept it because she doesn't have the original box. Can retailers insist on faulty products being in their original packaging?
    Thanks for any advice you can give me :rolleyes:

    They can't reject something because you've binned the packaging.
    "Love you Dave Brooker! x"

    "i sent a letter headded sales of god act 1979"
  • System
    System Posts: 178,344 Community Admin
    10,000 Posts Photogenic Name Dropper
    do they still stock the same item ? if so tell them to use the box from a replacement but even if they dont you are under no obligation to return packaging with a faulty item .ring their H/O .
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
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