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What feedback???
Tartanmax
Posts: 50 Forumite
Hi,
I bought a pair of trousers which were listed as in " perfect condition " and "as new" great i thought i'll have them.... she posted them off really fast and i recieved them this morning...opened my little parcel full of excitement ( sad , I know!) just to find that the zip is completely broken on them, not just a little broken but utterly bust!
She had to have known this when she listed them it's not something you couldn't!
I sent a message this morning stating that i'd recieved them but i was disappointed that they were broken and could she reply to me asap so we could reslove the matter. ( I was very polite)
She repied that she would refund me however i'd be liable for the postage costs for returning them.... I don't think this is very fair.
They only cost £4 so i don't really want to be out of pocket by £2 to send them back...so what i do i do?
What feedback would you leave?
I bought a pair of trousers which were listed as in " perfect condition " and "as new" great i thought i'll have them.... she posted them off really fast and i recieved them this morning...opened my little parcel full of excitement ( sad , I know!) just to find that the zip is completely broken on them, not just a little broken but utterly bust!
She had to have known this when she listed them it's not something you couldn't!
I sent a message this morning stating that i'd recieved them but i was disappointed that they were broken and could she reply to me asap so we could reslove the matter. ( I was very polite)
She repied that she would refund me however i'd be liable for the postage costs for returning them.... I don't think this is very fair.
They only cost £4 so i don't really want to be out of pocket by £2 to send them back...so what i do i do?
What feedback would you leave?
0
Comments
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Send them back tracked with a polite note to say you will expect your postage costs refunded as the goods are faulty. Once you know she has them give it a day or so and if you don;t get the refund plus extra for postage leave a non positive.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0
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