Help Needed!!!!!

gazzarw

Having found that my signature was forged on a PPI mandate document. I contacted the PPI company, who have given me a copy of the mandate that they received, with the forged signature. I phoned the bank, to ask for their copy, that they received from the PPI company, to commence the direct debit, but the bank have told me, that they dont keep these. I thought that the bank had a legal duty to keep all documents electronically relating to my account for 6 years. This is holding up the paper trail of the forged signature, that i have to provide to the C.I.D

What body do i approach to complain about the bank, not keeping the direct debit mandate?.

The bank have also said that as i am prosecuting the company who forged the signature, that they (the bank), cannot refund the premiums that have been taken out.

Any advice please???

Gaz

marshallka

You can try to request a SAR from them (unless you have already). This is all the info they hold on you and costs £10 and can take up to 40 days to arrive.

Details here
http://forums.moneysavingexpert.com/showthread.html?t=1475553

gazzarw

already have........but they said on the phone that they dont have it........although it is only 18 months ago

pinknico

gazzarw ring the ICO and find out if the bank should have kept hold of this information:

Information Commissioners Office: 01625 54 57 45

gazzarw

thanks pinknico

gazzarw

done this and they cant help me..........the bank is now holding up a C.I.D investigation.......why the hell should everyone conform to what these fascists say.........i hate them with a vengence!!!!!

gazzarw

The FAS have advised me, that there is no regulation for banks to keep docuents for direct debits..........how pants is that!!!!!

pinknico

How stupid is that, is there no way forward without it?

gazzarw

nope........

di3004

gazzarw wrote: »

nope........

Hi Gaz

So the ICO cannot help you then ?What about the FSA?

marshallka

di3004 wrote: »

Hi Gaz

So the ICO cannot help you then ?What about the FSA?

I think Gaz has approached them here Di


gazzarw The FAS have advised me, that there is no regulation for banks to keep docuents for direct debits..........how pants is that!!!!