garage warranty/warranty insurance

sunshine01

We recently bought a 2nd hand car. The garage were unable to reduce the price further (car had just been reduced), and offered us a 2 year warranty through insurance. The garage also offer a 6 month guarantee.

We have now got a problem with the car,and because it is not broken the insurance warranty will not repair it, we have contacted the garage, and they have said since we accepted the warranty, the guarantee no longer exists. Is this correct?? Can anyone offer any advice. many thanks

harveybobbles

Whats the car?
Whats the problem?

Warranty companies will only pay out if something is broken or failed etc. they wont pay out if it's worn, or about to fail.

the 6 month guarantee is with the selling garage, the 2 year warranty should be dated to start at the end of the 6 month guarantee the garage offer.

If you feel you have been mis sold a warranty then I think the FSA should be informed as they take enough money from us dealers for warranty insurance... !!!!!!...

sunshine01

the car is an Audi A3 2002. We have got a knocking noise and vibration which has been diagnosed by our local garage as a dual mass flywheel. The insurance said that it wouldn't cover it as it hadn't gone, but would cover it when it had, but we think that will probably do damage to the car in the meantime

the 2 year warranty was given to us by the garage (if only I had read this site first), instead of money off the car. thanks

jeannieblue

sunshine01 wrote: »

the car is an Audi A3 2002. We have got a knocking noise and vibration which has been diagnosed by our local garage as a dual mass flywheel. The insurance said that it wouldn't cover it as it hadn't gone, but would cover it when it had, but we think that will probably do damage to the car in the meantime

the 2 year warranty was given to us by the garage (if only I had read this site first), instead of money off the car. thanks

That is a tricky one I must say... but I can see it from both sides. You don't want to drive around in a car that knocks and vibrates and the warranty co. won't fix something that isn't broken - yet....

I hope someone else can come along with some constructive advice, but I feel you could be caught between a rock and a hard place here.

harveybobbles

DMF's are only covered by any warranty if they fail. This is quite annoying. Whats more annoying is the warranty company will now make a note on your file for future reference so they can refuse to cover it when it does eventually fail, as they will say "well it's been like that for xx months..."

Like I say, !!!!!!, really...

harveybobbles

Forgot to add: For a DMF to fail, it would have to be pretty bad and almost undriveable for it to "fail".

They fall apart over time cos they are a crap idea, but no one lets them get to a point where they are not able to drive the car, which is why a warranty company will only cover them if it has FAILED/BROKEN etc...

I can recommend a few companies that specialise in DMF's at quite decent prices too. Where in the UK are ya?

mluton

VAG DMF problems are a very common failure, had mine go. Cost me £350 through a mate, dealer will charge £700, as your best to have the clutch done at the same time, as its the same labor involved.

They are most likely to say wear and tear with DMF or clutch.

But.............as above the warranty should start after the guarantee I believe.

harveybobbles

The warranty should start after the guarantee, otherwise the garage is in breech of the FSA regulations by selling a warranty when there is already something in place.

We always put a new clutch in when doing DMF's.

sunshine01

harveybobbles wrote: »

Forgot to add: For a DMF to fail, it would have to be pretty bad and almost undriveable for it to "fail".

They fall apart over time cos they are a crap idea, but no one lets them get to a point where they are not able to drive the car, which is why a warranty company will only cover them if it has FAILED/BROKEN etc...

I can recommend a few companies that specialise in DMF's at quite decent prices too. Where in the UK are ya?

We are in Taunton, thanks

harveybobbles

Well, drive towards Bristol, go thru, heading for b'ham then come off the M6 at Stoke - that's the closest place to you that I can recommend. A company called AutoLock.

i'm sure there will be someone on here who is a dutty Southerner to recommend places closer.

However, I think you should try getting the selling garage to pay towards it, some, most or all of it. Try pointing out that they are in breech of the FSA guidelines etc...

sunshine01

harveybobbles wrote: »

Well, drive towards Bristol, go thru, heading for b'ham then come off the M6 at Stoke - that's the closest place to you that I can recommend. A company called AutoLock.

i'm sure there will be someone on here who is a dutty Southerner to recommend places closer.

However, I think you should try getting the selling garage to pay towards it, some, most or all of it. Try pointing out that they are in breech of the FSA guidelines etc...

Thank you. I will e mailed the FSA to see if they can offer any advice. Where would I find the FSA guidelines.