BT forcing me to change from In-Contact Plus

ik1

Hello,

Due to us having mobiles and never using the land line to make calls, we changed to BT In-contact plus about 4 years ago...however I have recieved a letter today saying I will be automatically moved to the unlimited weekend plan unless I can prove I qualify for the BT Basic package which replaced in-contact plus few years ago.

Anyone else on this plan?

OldGreyFox

http://forums.moneysavingexpert.com/showthread.html?t=1894455

Ypaymore

I understood that the t&c for In Contact Plus specifically state that those with ADSL and those with a mobile should not be using the service anyway.

ik1

Ypaymore wrote: »

I understood that the t&c for In Contact Plus specifically state that those with ADSL and those with a mobile should not be using the service anyway.

Funnily enough I told them at the time that I use my mobile to make calls and they let me have it...however later I know someone tried and they couldn't because they mentioned the mobile.

1carminestocky

So now they are actually asking for proof of entitement before transferring punters to Basic? I'm assuming they've reached their quota now? My father DOESN'T have a qualifying benefit but was automatically transferred from LUS last quarter. I don't suppose it has anything to do with the fact he makes enough calls for BT to make a fair old whack out of him on their mobile-esque Basic call charges, does it? :rolleyes: