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Urgent answer needed.
Swampmonster
Posts: 585 Forumite
in Energy
Posted here for a quick answer.
I have just taken delivery of a new gas cooker ordered through my catalogue as my electric one broke unexpectedly.
In with the catalogue price I paid for connection.
The engineer has just gone off in a huff to make some calls as apparently I should have a back plate already there he can screw the gas hose into.
As I had never had a gas cooker before I explained to the lady on the phone it was just a pipe sticking out of the wall and she said that sounded fine.
Surely if i've paid for connection he should connect.
Who's right him or me and what do I do?
Many thanks
I have just taken delivery of a new gas cooker ordered through my catalogue as my electric one broke unexpectedly.
In with the catalogue price I paid for connection.
The engineer has just gone off in a huff to make some calls as apparently I should have a back plate already there he can screw the gas hose into.
As I had never had a gas cooker before I explained to the lady on the phone it was just a pipe sticking out of the wall and she said that sounded fine.
Surely if i've paid for connection he should connect.
Who's right him or me and what do I do?
Many thanks
0
Comments
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You sure the back plate aint missing off the cooker.Official MR B fan club,dont go............................0
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There are always footnotes with all these cheap bundled laundry/cooking connections that they are only for where there are existing connections. Essentially if it's something you can do yourself in thirty seconds they want you to pay them to do it. If it involves any real work it is excluded.0
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does the gas pipe in your kitchen where the cooker is to go have the bayonett fitting on the end or is it a capped pipe? if it does not have the current legal fitting for the fitter to simply attach the cooker pipe too then you will have to get a gas safe registered engineer to install one then connect your cooker,I am responsible me, myself and I alone I am not the keeper others thoughts and words.0
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