Urgent answer needed.

Swampmonster

Posted here for a quick answer.

I have just taken delivery of a new gas cooker ordered through my catalogue as my electric one broke unexpectedly.

In with the catalogue price I paid for connection.

The engineer has just gone off in a huff to make some calls as apparently I should have a back plate already there he can screw the gas hose into.

As I had never had a gas cooker before I explained to the lady on the phone it was just a pipe sticking out of the wall and she said that sounded fine.

Surely if i've paid for connection he should connect.

Who's right him or me and what do I do?

Many thanks

OneADay

Sounds like he didn't have the part and probably doesn't want to pay for it or come back to do it . Currys (just an an example) have a sample of things that they will do and expect customer to check http://www.currys.co.uk/store_doc/images/GE_Images/NU_custservices/installation.html#Anchor-Wha-57691.

kwikbreaks

They have some sort of standard push on connector and it sounds like you just have a capped pipe that leads back to the gas meter.

I imagine that fitting the connector can only be legally done by a corgi registered gas fitter and if the bloke who delivered it was corgi registered he'd be fixing gas appliances and not driving a truck.

You'll have to check the small print to see where you stand but my betting is you will have to pay a proper gas fitter to fit it and try your best to reclaim their fitting charge

Fifer

So they charge a connection fee for pushing a bayonet connector on?

kwikbreaks

Probably. They'd have to unpack it, level it, maybe connect to an electrical supply, and put it in place so there is more work than just delivery. Stores often charge to install washing machines and I'll guarantee that won't include doing any plumbing work.

I could certainly be wrong on what is included but only the original poster has the paperwork which will spell it out for sure.