Item smelt of stale fags - what to do

RabbitMad

I have bought a DVD on ebay and when it arrived it stank of stale fags, so bad that I've had to leave the dvd in the envelope it arrived in in my garage as I can't stand the smell.

What do you people think I should do?

Hezzawithkids

Email the seller and say you're not happy, maybe even offer to send it back for a refund. Would also check the listing to see if it had "from a smoke and pet-free home" in it, which would add a touch of irony to your feedback......

Smits

spray it with perfume

cyberbob

If they dont ofer a refund you can open a INAD in paypal

worried_jim

spray the case with febreeze.

rachiee

email the seller, tell him you are not satisfied with the condition it arrived in. tell him it stunk out your house and you will send it back for a full refund, if he doesnt let you send it back leave him neg feedback making sure every1 knows that it stinks of fags and then take the disc out the case clean it with just warm water and put the case through the dishwasher, without the paper in lol!

JasX

Its plastic, you could take out the paper inserts and wash the thing?

...just don't use a metal pot scourer on the disc

moocat

Did you ask the seller if the dvd was coming from a smoke/pet free home before you bought the item??
A lot of ebay sellers are just 'normal' people selling their unwanted items from home in order to make some extra cash, and not running any sort of business from their home. People do smoke in their homes, and probably don't realise how the odour of smoke clings to things.
If it was coming from an ebay business seller then you would be right to demand a refund. For future reference when buying from private sellers, it would probably pay you to ask about smoke/pets in the home before you actually buy the item then at least you will have some comeback if the item arrives and IS NOT as described.

RabbitMad

It was from a biz and had "in great condition" in the listing.

I have emailed the seller to see what they think.

(the same happened when I bought an earlier dvd in the series - but on that occassion it was a private seller and I wasn't as tired and irritable so I let it go and just didn't leave feedback.)

BeenieCat

Surely the smell can't be that strong It's not like it's an item of clothing! Just give it a wipe!

TurkishDelight

BeenieCat wrote: »

Surely the smell can't be that strong It's not like it's an item of clothing! Just give it a wipe!

Oh it can. Some plastics can really absorb smells- we had a job lot of games controllers that nearly made me gag they were that bad. It's quite a few months on and I've tried cleaning them with alcohol based perfumes (which is great for discs by the way OP- just check it's not oil based and apply with a very soft cloth), dettol neutraliser spray, lemon juice, basically everything I could get my hands on... and you can still tell as soon as you pick one of them up where it came from.