Being charged the wrong interest rate. My fault?

Moggles_2

I was offered 2 months refund and to be put onto 5.9% from today. I refused and eventually got onto a manager who would only go to 6 months refund plus a rate reversal to 5.9%

I hope you noted the date, time and member(s) of staff concerned.

In the circumstances, I'd feel uneasy about relying on a telephone conversation, particularly if there's more than one department involved.

Let us know how you get on

Very best
M

petejd

Thanks, yes have all the staff members names including two managers along with dates and times.
Will post up the outcome in a few months or is it years time.
Thanks again everyone

Moggles_2

petejd wrote: »

Yes, have all the staff member's names including two managers along with dates and times.

Cool.
MBNA has so many departments, it's not true :rolleyes:

Once again, very best
M