Eden4flowers - ?cooling off period

mjgreen60

Hi all,

I recently bought my girlfriend a present from Eden4flowers with a new bunch being delivered every month for 6 months.

However, when the first bunch arrived last thursday, they were in appalling condition. I rang the helpline and they admitted that they had accidentally sent out 2 week old flowers!!

They promptly sent out a new bunch which were admitedly better, but not amazing. However, after two days they have started drooping!!

I am quickly realising that this was a big mistake on my part and now want to cancel the subscription, although I have already paid for the whole 6 months already.

Before I ring them, I was wondering if there is any statutory cooling off period for these types of subscriptions? I paid on credit card if that helps.

I'd be really grateful for any help as I am gutted that the present I got for my better half has turned out to be a flop. Plus it cost the best part of £100 - definitely not getting my money's worth!!

Many thanks,

Matt

vicshippers

It sounds like their customer service is good - they admitted fault and rectified it quickly. I would call them and see what they say rather than presuming an issue beforehand, they might surprise you.