European Union 2 Year Warranty Expires Tuesday! Laptop. Need Help :)

moneyballs2

Last year my laptop went in for a repair before the standard 1 year warranty expired (fan problems). I've found that a year after it has happened again!

I've just found out about the European Union law that states any consumer electronic bought within the EU is subject to a minimum of 2 years manufactures warranty.

I'm planning to call them up tomorrow and ask them for a repair, but I feel they won't have any idea what I'm talking about and that it will require a few days wait (the warranty expires on the 25th).

If I make the call on the 24th regarding my warranty, does that mean that they're legally obliged to repair the fans (and the other problems) even if it takes them a week to get their legal team to confirm the law. As them confirming the law and accepting the repair a week after the 2 year warranty will be useless!

I hope I make sense! I was also thinking or recording the phonecall so that I have evidence of the day I called up (Ask the service agent to confirm the date in the phonecall)

All advice will be greatly appreciated! Thanks!

Esqui

moneyballs2 wrote: »

I've just found out about the European Union law that states any consumer electronic bought within the EU is subject to a minimum of 2 years manufactures warranty.

Sorry, you found out incorrectly. If you wait for their legal team to "confirm the law" you'll be waiting a long time. Longer than the 6 years you get to claim under the UK Sale of Goods Act, in fact.

Get in contact with the retailer, but rather than the EU directive, mention the Sale of Goods act, which actually has a basis in law here.

moneyballs2

Esqui wrote: »

Sorry, you found out incorrectly. If you wait for their legal team to "confirm the law" you'll be waiting a long time. Longer than the 6 years you get to claim under the UK Sale of Goods Act, in fact.

Get in contact with the retailer, but rather than the EU directive, mention the Sale of Goods act, which actually has a basis in law here.

Will they act on that? I'm aware of the article within the Sale of Goods Act that refers to the 6 years, but I was under the impression that I would need to provide independant proof that the hardware fault is not caused by me. If this is not the case, which specific part should I refer to?


With Article 5 of the EU Warranty Directive (1999) says that the warranty period doesn't expire for 2 years from delivery (which means that mine would run out on the 29th August), so they have to accept the laptop, without any independant proof, to assess it, and repair, if it's a hardware fault.

Thanks

Esqui

The EU thing is just a directive which member states have to implement. Our Sale of Goods Act complies with it, and is law here. The EU directive is not law (well, it kind of is, as the SoGA includes the directive...if that makes sense).

Anyway, point is...the Sale of Goods Act applies here. You may well be required to get a report to show an inherent fault.

moneyballs2

Where would I stand if the fans were replaced around this time last year? Seeing as the fans currently in my laptop are not those that were in it when I purchased it...

Would the above mean that I will have to replace them myself?

Esqui

As long as it was an official repairer (i.e. manufacturer or their specified repair agent) who replaced the fans initially, it won't be a problem. In fact, it's likely to help you - if it's happened before and been replaced under warranty, that will help show it's an inherent fault

Freddie_Snowbits

Esqui wrote: »

Sorry, you found out incorrectly. If you wait for their legal team to "confirm the law" you'll be waiting a long time. Longer than the 6 years you get to claim under the UK Sale of Goods Act, in fact.

I'll use that one against my garage when they change the oil filter next time!:rotfl::rotfl::rotfl::rotfl:


http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html#Q4IknowIcandemandmymoneybackwithinareasonabletimebuthowlongisthat