VANQUIS: Lost card charge?

cakinwande

I applied for a new Vanquis card and got a replacement, no problem.

However on my next statement they have charged me a balance transfer fee of £5.59 from the old card to the new card. !!!!!!?! There is nothing on the terms on conditions I believe that allows them to do this, plus this is just damn wrong! (Considering I was in £318.57CR!) Has anyone else seen this?

jonesMUFCforever

Do Vanquis allow credit balances?

cakinwande

No apparently they dont but I spent that money anyways. I asked about it in another thread.

alfred64

There were times when I wished that I had lost my vanquis card...

Katgrit

I'm not sure how sub prime cards differ from mainstream ones but i'll try to help. Did you contact them to say you'd lost your card and to ask for a replacement or did you actually APPLY for another card, ie a different account? If you've actually opened another card entirely and then cancelled the old card's account i can only assume they're treating it as a new account and have transfered the balance over. Rather than just a replacement for a lost card if you get me.

cakinwande

I just told them I'd lost my card and needed a replacement! Next to the old card number says "balance transfer"...

clarence83_2

NO they do not charge you, unless this is a very recent change to the T'c and C's? Doubt it though, probably just an error. I'd give them a ring, i think their customer services are really helpful (apart from sundays! )

sharpy2010

clarence83 wrote: »

NO they do not charge you, unless this is a very recent change to the T'c and C's? Doubt it though, probably just an error. I'd give them a ring, i think their customer services are really helpful (apart from sundays! )

Do they just employ unhelpful people on a Sunday?