Caravan problem - advice needed, please.

goldspanners

jenza8 wrote: »

Ok, the actual fault was that the back plate on the brake wasn’t located on the lug properly. It dislodged completely when my step father had to brake sharply. This also caused some metal to shear off. According to recovery mechanic and independent mechanic, it would have either been put back like that by the company that serviced it, or they should have seen it and sorted it out, when they serviced it.

its probably been loose or might even be corroded, i doubt the guy that serviced it will have stripped the brakes to remove the backplate,theres simply no need to.

another thing to remember is that the guy who is now telling you the servicing garage got it all wrong might be touting for your buisness in the future.

theres a good chance the back plate has corroded or has worked itself loose for some reason,!!!!!! happens unfortunatly and sometimes things get missed, i would just go about getting it sorted,but please dont be paying anyone £1200 to fix it. at most it will be an hours labour to replace the back plate.

jenza8

It was the recovery mechanic who said that the servicing garage had not done what they should have done. He towed the caravan back from the New Forest to Yorkshire. He definitely would not have been touting for business though. He was apparently horrified! Mum has contacted the Caravan Club legal department and they are looking in to it. They too say that the service should have picked it up. Maybe they've got more details from the report that explain this.

ETA: Just checked with mum and they definitely are not corroded. The back plate was misaligned.

marlot

jenza8 wrote: »

Does that mean that a 'caravan technician' is different to the mechanic who would service at a caravan garage? The place where the caravan was serviced before is registered with the Caravan Club and actually builds its own motorhomes. The independent mechanic who is going to sort the problem out is a mobile and specialises in caravans. He too said the servicing garage were at fault.

Ah - we've been talking at cross purposes. Caravan repair places are normally referred to as workshops rather than garages (I don't know why).

You should make a complaint to the Caravan club and National Caravan Council, who run the approval scheme - they say that "Workshops whose service falls below the standards that are required can be removed from the scheme, if they do not demonstrate a clear willingness to improve."

jenza8

marlot wrote: »

Ah - we've been talking at cross purposes. Caravan repair places are normally referred to as workshops rather than garages (I don't know why).

You should make a complaint to the Caravan club and National Caravan Council, who run the approval scheme - they say that "Workshops whose service falls below the standards that are required can be removed from the scheme, if they do not demonstrate a clear willingness to improve."

Sorry, that's my fault for not being clear. Mum has already spoken to Caravan Club and they've been sent the report from the recovery mechanic as well as the service report from when it was serviced. I will mention National caravan council to her too. Thanks.