Car Write off but not my fault

mbt1

Yes thanks will try this route... you never know thanks for your help

cogito

Quentin wrote: »

In that case, make sure you inform your insurer now that you want to withdraw your claim.

This will ensure you have no claim on the record, so that they won't consider the policy "paid up", and you will be able to put your replacement onto the policy.

(Also keep your car - if you want).

Unless it's already been placed on the total loss register in which case it wouldn't be much use to you.

sahughes

I also had this problem, was involved in a car crash which the other person took full responsibilty for and my car was written off. I still owed £6k on this vehicle however only got £3.5k from the insurance company. Luckily I thought I would be okay as I bought GAP insurance when I purchased the car.
However, when i found out the number of the GAP insurance company they had no information abotu my car - I later found out that the garage I bought my car from had not even processed my GAP insurance details. Therefore I had basically paid for it but they had kept the money. The garage then issued me with a cheque for £300!!!!!!
I am told this is totally illegal as the GAP money should come from the actual insurance not the garage. They tried to fob me off with a story and numbers as to why I wont recieve the whole £2.5k I was entitled to. I was told at time of purchase if I bought GAP and my car was written off - the rest of the finance woudl be sorted. Now i am left with £2.5k debt on a car I dont have, and I have to fund a new car too!!
If anyone has any advice on what I should do, It would be helpful.

Sarah

losgiganteskid

sahughes you should sue the garage. Looks like they either were negligent and failed to purchase the GAP cover for you and conveniently retained the £300 premium, or never intended to buy the cover with your premium on the basis that they never expected you would total your car, so they fraudulently kept the premium. To merely return your £300 premium to you and send you on your merry way is somewhat presumptuous and I fail to see why you seemingly haven't done anything to date !!

dacouch

Sahughes contact teh Financial Services Authority, they regulate everyone who sells Insurance. The garage should be regulated or may come under the umbrella of the Gap Insurer.

The purpose of the FSA is to ensure that anyone who sells Insurance is up to the job and to protect the money you pay.

They will be very very interested in your situation and have a huge amount of power to punish the garage (Whether they are regulated or not) and may be able to rectify your problem. In addition they will probably investigate whether this is a one off or there are other customers whose premiums were not passed to the Insurer.

You can contact them here http://www.fsa.gov.uk/Pages/Doing/Contact/index.shtml