New seller on EBAY help

irisrose

Hi please can anyone tel me what to do I placed my first item last night and have just had this email
have you got a contact number ? Very interested and i am local !
I put the item on for 10 days I dont know if I can sell the item before time but also I dont want to give my phone number out to just anyone. Thanks

cyberbob

Did you put the item on for collection? If you didnt just reply to them that you do not offer collection option and if they wish to purchase the item they will have to use the postage options provided. If you did offer collection you can always specify that contact and arrangements to be made by email. Although if they won the item they can get your details from ebay.

Even if you are interested in the offer I would consider letting the auction run (you could finish it earlier) Some buyers target new sellers hoping to get a bargain. You may get more money letting it run.

irisrose

Good advice thank you I did say its collection only as large item and as you saidfif they want any more details they can email me and I will then give them my phone number as I dont want lots of unknown people knowing my number. If they are really interested they can bid for it, think that they must know that I am new to selling.

cyberbob

Also when you do sell it ask for cash on collection. If they pay via paypal they could technically claim for non receipt and you would be unable to prove that so paypal would refund them.

pinkshoes

Just send them a polite message back saying that as you have lots of people watching the auction, you would prefer to let it run to the end, but if they're interested, they are welcome to bid on it.

(and do as cyberbob says regarding cash on collection! - VERY important!)

irisrose

How do I say cash on collection when I sell do I have to say before hand on the listing if so how do I change the listing. Thanks you have been very helpful.